Gaming Support

[BloodGlistening]

I have read through the posts of the many upset at their delayed dlc for Ultimate MVC3, but fortunately, they at least have a copy to pick-up. I pre-ordered my copy a couple weeks ago chosing Best Buy as my spot just out of convenience since I enjoy shopping there more often than at GameStop of on Amazon. Whichever dlc I got was fine as long as I got free dlc. How surprised was I when there are yet to be any in-stock at my local Sandusky, Ohio store even today! Of course, contacting customer service gave me little resolution to the problem. I was simply informed that "the situation was being dealt with at the corporate level". I really don't see how this helps my problem or the fact that I pre-ordered a game that doesn't exist at my store. After complaining, I was merely given the suggestion to purchase it somewhere else if able. But... doesn't that just completely dissolve the purpose of my pre-order to begin with? The reasoning being that I could have just pre-ordered from my GameStop at the mall behind my Best Buy, one of the three dlc bonuses available for pre-order, AND acually got the game on time. Best Buy, I must say... I'm a little more than disappointed that such a huge title as this has been mishandled and failed to be shipped to my local store. If I have no game to receive at its release date, then what exactly am I buying? Just recently on Skyrim's release, I was sold a "normal" copy instead of a pre-order copy of the new Elder Scrolls and had to return it and explain that I didn't have the correct map to be included in my game. My recent encounters with Best Buy over less than a week have been nothing but bad. Please tell me that it's just my store. I enjoy the product offered far too much to start casting a blind eye towards it and start going elsewhere for my gaming and electronics needs. I hope someone helps shed the light on what has happened here, and to all you gamers out there, I hope you never have to endure the pain of a much loved newly released game never arriving to your store for its release.

[JKL329]

Same here man. My local BB (Deptford, NJ) never received the Xbox 360 version, but have plenty of PS3 copies sitting around. I was told by one employee that they wouldn't have the 360 version until the Sunday AFTER Black Friday.....

[BloodGlistening]

Oh, I forgot to include that, but yes. My pre-order is for the 360 also. Odd...

[k41]

I also heard this from the employee ringing up my ps3 copy (couldn't get my xbox 360 one). I did however see someone standing in line with the xbox 360 one at a different store.

[BloodGlistening]

I wonder what happened with the 360 version in some areas. I don't think my Best Buy got either version though for some reason, but am not positive. When I call to check the status of their inventory today, I think I will ask if they are just missing the 360 versions or both. I did check with my local GameStop though. They DO have both...

[Kyle-BBY Community Connector · Accepted solution]

Hello all,

We are aware of the low stock for Ultimate Marvel vs. Capcom 3 at some stores and have allocated more accordingly.  I would encourage you to connect with your local store to find out when they might be receiving them.  We extend our apologies for the wait and any inconvenience.