Gaming Support

[Arthur1]

I bought a dpx 21 but the left side speaker just stopped working,I would like to know if you replace it or does turtle beach replace it??If you replace it ,could you refund me?because I really think it was money wasted.

Thank you Arthur

[Jimmienomam · Accepted solution]

When did you purchase it? You have 30 days after purchase to return or exchange an item. Granted for a return it must be in like new condition, but if within 30 days they can probably exchange it.

[Arthur1]

I bought it 2months ago.

Thank you anyway

Arthur

[Jimmienomam]

Turtle Beach does have a 1 year warranty on their headphones. So you can contact them and they should and most likely will fix them.