02-26-2017 09:39 AM
Good morning -
I received an email this morning saying that the card which I had used to pre-order the Nintendo Switch was not able to be authorized.
I checked my online banking and saw that there was more than enough in the account and I even added additional money just to be sure.
I tried again and the account was still not able to be authorized.
I contacted my bank - Turns out they have had a system outage this morning which has effected accounts, rendering them unable to be used. (Good thing I wasn't out and about and needing to fill my car with gas..)
They said the issue would be resolved, however in the meantime, Best Buy said I tried to authorize my card too many times and cancelled the transaction...
I know this is a stretch, but is there any way that cancellation can be reversed?
Technically, I should have 24 hours to come up with a solution for payment before my order is cancelled, and we're well within that time frame..
I write for a gaming website, so I really need to see what we can do to reverse this cancellation, as I need to have the Switch for work..and the failure for the card to authorize really was not my fault..
Please PM me for further details that can help..
Thanks for your time.
02-26-2017 04:16 AM
02-26-2017 04:52 AM
My order also got cancelled. Even though I had more than enough sufficient funds in my card. It failed authorization and got a text for it.. When I tried to reuse the card.. Still would not accept it. Not 5 minutes later my order was cancelled..
02-26-2017 05:02 AM
02-26-2017 06:39 AM
The same thing happened to me. I received an email at 12:30am today that my order was cancelled with no notification and no knowledge that they would be charging a week before it was supposed to arrive. This is extremely frustrating given how hard it is to secure this product. I have been a loyal customer to Best buy for years, this makes me never want to shop there again.
02-26-2017 08:48 AM
02-26-2017 09:45 AM
It happened to me at around 6:15a EST on a Sunday, when no one could be contacted about it - Best Buy's customer service chat (which is cleverly hidden on the site, by the way) and their phone support aren't available until either 7:30 or 8a (I got through at 8:15a finally).
I did get an email requesting that I update my payment info for a separate order for some Switch accessories and was able to make that change and keep the order in place. Why am I not able to do so for the order for the Switch?
02-26-2017 10:02 AM
02-26-2017 11:31 AM
Same here, I am super livid.
I was on the phone for like half an hour with 4 different support agents, even a supervisor. "sorry sir, nothing we can do"
I even called after I made the pre order weeks ago to make sure everyting was ok and maybe I should change it to an instore pick up and the lady instructed me everything will be ok and my order looked, to just wait till a few days in advance to check in again.
I wake up today to find there is an issue with my card on file and they cancelled the order completely before allowing me to resolve the situation. Mind you the order was just cancelled today, not even more than 2 hours and I was on the phone trying to fix this.
I'd normally go with other retailers, but chose best buy figuring they usually the best with customer service... I guess I'm foolish for making that decision... and now I gotta wait after I went a whole month thinking my order was secure.
After today, I don't know how I feel about considering them anymore because honestly I have no reason to shop with best buy after finding they are now a cut and dry company. Such a shame too because they were a favorite of my usual electronic retailers.
02-26-2017 11:52 AM
That sucks about your experiences in the past..
There HAS to be some sort of mechanism in place to reinstate the order, as long as you still have that order number that was issued at the time of the pre-ourchase..
Thing is - I'm a freelancer for a gaming site. I don't get free systems from Nintendo.. so any Switch-related reviews have to come out of my pocket. So getting the console on launch day was pretty essential for me..
Hopefully they can resolve the issue.
In any event, I'm working on a story now about the whole experience.