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New Member
Posts: 7
Registered: ‎02-26-2017

Re: Switch Pre-Order Cancelled

I also pre-ordered the Pro Controller which has had zero issues processing. Same card, same account.
Member
Posts: 16
Registered: ‎07-22-2015

Re: Switch Pre-Order Cancelled

I'd have more hope if my order was still showing up in my Best Buy account, however it was removed this morning.

 

I had DM'd a mod with my former order number, but as we all know, they have been silent on the issue.

Regular Member
Posts: 35
Registered: ‎02-26-2017

Re: Switch Pre-Order Cancelled

Djkhadoken,

The order should still be listed under order status page. You have to filter to show you only cancelled orders. Mine disappears from my active orders page too, but it still exists in their system.
Regular Member
Posts: 35
Registered: ‎02-26-2017

Re: Switch Pre-Order Cancelled

Also I screen capped that last msssage from MatthewLali. It's funny how they keep removing things that incite people to complain. If we would receive some sort of formal response rather than disinformation or silence, we wouldn't have to escalate this. The harder you try to silence it, the worse it looks.
New Member
Posts: 9
Registered: ‎02-27-2017

Re: Switch Pre-Order Cancelled

The fact that forum mods consolidated all of the posts into one thread but still haven't replied says everything. They know that Best Buy screwed people who trusted them with pre-orders and don't have anything to offer.

Posts: 5,837
Topics: 90
Kudos: 258
Blog Posts: 29
Solutions: 356
Registered: ‎08-15-2011

Re: Switch Pre-Order Cancelled

Hello Friends,

 

I can understand the high levels of intensity and anxiety over the status of your Nintendo Switch pre-orders. I am very sorry if I added to that in any way by not responding sooner. While I can offer some clarification, I'm afraid that for those of you who received an order cancellation email my news may not be what you were hoping to hear.

 

Any time a pre-order is submitted an authorization is made on the credit card used. After about seven days (time is dependent upon your bank's practices) the authorization will fall off your account and no further charges will be made until your order is processing for fulfillment. When the time comes that we are processing the order a final authorization will be sent to your bank. Once accepted the charge is made and the order will process for shipping or store pickup. If it is declined you will generally receive an email asking you to update your method of payment. If your bank flags the purchase as fraud, however, we will usually cancel the order outright to ensure we are not accepting a fraudulent purchase.

 

While that is built into the system to ensure your financial security, it can cause disappointment at times when we are not able to accept new orders for the item that has been cancelled. Regrettably there is no way for us to reinstate an order once it has been cancelled. Bringing that into focus in this context, that means that any of you who received an order cancellation for your Nintendo Switch will be unable to submit a new pre-order ahead of the release this Friday.

 

With that said, it is still possible that you could purchase one, as every Best Buy store will have a limited amount of consoles available for purchase without a pre-order either at a Midnight Opening Event if they are participating in one, or when they open Friday morning. While I hope you each are able to secure one, I understand how this has been a disappointment and I appreciate that each of you have taken some time out of your day to share your feedback with us.

 

Sincerely,

Mike|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 9
Registered: ‎02-27-2017

Re: Switch Pre-Order Cancelled

This is not an acceptable answer, Mike. We know why the orders were canceled: because your system isn't smart enough to accomodate credit card companies having anti-fraud protections in place in 2017. I don't need a recap, I want my pre-order back.

Member
Posts: 24
Registered: ‎02-26-2017

Re: Switch Pre-Order Cancelled

I agree. I verified with my bank that it was me, BB should've taken it from there and let me reprocess my payment or let me change cards to at least entire my transaction goes through. You didn't even give me a chance, you guys gave me 3 minutes and canceled. This is so wrong
New Member
Posts: 6
Registered: ‎02-27-2017

Re: Switch Pre-Order Cancelled

Well there it is...done. Now...

Member
Posts: 11
Registered: ‎02-27-2017

Re: Switch Pre-Order Cancelled

I agree. I want my pre-order back. I don't care that you guys made a mistake (it's not our banks faults, as we quickly all found out), and trying to pin the problem on other factors (our banks, us, etc.) is just going to worsen the issue.

 

Best buy messed up. Fix it please.