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New Member
Posts: 4
Registered: ‎05-30-2018

Have not received my Utra Street Fighter 4 preorder bonus code

Hello I preorder The Street Fighter 30th anniversary Collection and received the game but I never received the preorder bonus. I already sent a message to Gaming-BBY and and never got a reply. Checked inbox and spam already these past few days.
New Member
Posts: 4
Registered: ‎05-30-2018

Re: Have not received my Utra Street Fighter 4 preorder bonus code

I preordered the PS4 Version
New Member
Posts: 2
Registered: ‎05-30-2018

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

Same here.   When is the Xbox DLC code supposed to be fixed??

Posts: 6,082
Topics: 99
Kudos: 230
Blog Posts: 29
Solutions: 388
Registered: ‎08-15-2011

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

Hey Guys,

 

I'm afraid we don't have any updates from Microsoft at this time. We sent the codes we were provided, and I can understand your concern at not receiving the content you were expecting. While I trust this is a situation that will be remedied by Microsoft, you can be sure that we will update you here if anything changes from our end.

 

Thanks,

Mike|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 7
Registered: ‎09-21-2017

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

I received a second reply just few minutes ago from capcom. Hello, Thanks for your response. We are actively working with Microsoft on addressing this issue and ensuring users receive the full Ultra Street Fighter IV game on their accounts. We will provide more information once we have it. We apologize for the delay and inconvenience. Best Regards, CAPCOM USA Customer Support
Recognized Member
Posts: 145
Registered: ‎08-17-2016

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

Nice to see you are shifting the blame. No real surprise there, its what best buy likes to do.
New Member
Posts: 4
Registered: ‎05-30-2018

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

I finally received my Ultra Street Fighter 4 PS4 code on Saturday bye
Member
Posts: 10
Registered: ‎05-29-2018

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

I finally got my codes for the Xbox edition late last week. I called Best Buy to follow up on a previous call I made on the issue. I was eventually transferred to the "game code department" and explained to them that I needed the code for the full Street Fighter IV Arcade Edition. Then I could apply the file for the Ultra upgrade that I had already received.

The rep said he would speak to the "codemaster" and get me the code for the correct download. A few hours later I received the code for the full SFIVAE edition. It installed perfectly and then I was able to apply the Ultra upgrade. Hopefully this helps! Good luck guys.
Member
Posts: 13
Registered: ‎09-25-2017

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

I pre-ordered and purchased SF 30th for Xbox One last week, and have yet to receive a code for USF4. I was e-mailed the one for AE only, and I already own that game. Not sure what I need to do. Any help would be greatly appreciated. 

New Member
Posts: 1
Registered: ‎06-06-2018

Re: Street Fighter 30th Anniversary Collection pre-order bonus question..

I have not received my code for PS4 either. Checked entire inbox etc.

 

Sent Michael a message, because attempting to message Gaming-BBY gives you the error "you cannot send more messages at this tim" despite just setting up an account and therefore, never sending a single message.