04-10-2018 03:54 AM
04-10-2018 08:58 AM
Hi Jrkevan –
Welcome to the forums and thanks for posting. It’s concerning to hear your digital code wasn’t fulfilled within our expected time frame of less than 1 hour in most cases, so your frustration is definitely understand able here. That said, I’ll be happy to look into this for you if you still haven’t received your code, and provide some clarification on order and payment processing for you.
Based on your post, it sounds like your order had not yet fulfilled as of your posting if your order was still cancelable. Please know that we do not charge your form of payment and collect until an order fulfills, so I suspect what you were seeing on your bank account was a temporary authorization hold. These holds are a standard part of the payment verification process, which could be what was holding up fulfilment of your digital code.
If your order still has not fulfilled, or you’ve not yet received your code, please send me a private message with the following information so I may look into this for you. You can message me by selecting the blue button in my signature.
Hope to hear from you soon,
|Michael|Social Media Specialist | Best Buy® Corporate|
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