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New Member
Posts: 8
Registered: ‎01-16-2018

Shining Resonance Refrain Draconic Launch Edition

I preordered the game Shining Resonance Refrain and the game is suppose to release July 10th 2018 yet i recieved an email saying it would be ready for pickup on July 13th 2018 (When Octopath Travler is release, another game i preorder). So im trying to figure out if Bestbuy is purposefully holding back my order of Shining Resonance Refain?

New Member
Posts: 1
Registered: ‎07-08-2018

Re: Shining Resonance Refrain Draconic Launch Edition

It appears Best Buy has changed the release date for the Switch version (the other console versions still say the 10th), I'm not sure why. I tried asking in store as well as Elite Plus support but neither of them had any clue why. I just ended up canceling my pre-order and ordering from Amazon instead.

Member
Posts: 13
Registered: ‎09-22-2017

Re: Shining Resonance Refrain Draconic Launch Edition

Hello,

 

I did the same thing and noticed that discrepancy. Nintendo, the official Shining Resonance Refrain website, and other stores have the release date set for tomorrow, July 10, 2018, yet Best Buy has a delayed release for this Friday, July 13, 2018. Interesting enough, Best Buy has the correct release date for the other versions of the game (i.e. Xbox One and PS4). Is there a particular reason for the change in date? I have yet to find other sources indicating this delayed release. Please let us know. I'm quite curious. Thank you.

 

Best,

L

Posts: 5,049
Topics: 73
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Blog Posts: 13
Solutions: 434
Registered: ‎07-27-2015

Re: Shining Resonance Refrain Draconic Launch Edition

Hello Everyone –

 

Thanks for your pre-orders, and for posting. I can imagine your dismay and concern upon hearing that our release day for this title had been pushed back a few days, and certainly understand wanting to know more. That said, I’ll be happy to advise you here.

 

It is absolutely our goal with every game release to have inventory on hand and ready to sell by release day, however, in some instances there may be logistics or supply issues outside of our control that may prevent this. Please know that we adjusted the release date of this title to reflect the date we’ll be able to make it sellable and get it into the hands of customers who pre-ordered. Going forward, please keep an eye on your inboxes for updates on your orders.

 

Happy Gaming!

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎07-10-2018

Re: Shining Resonance Refrain Draconic Launch Edition

This is the most non-answer answer I've heard.

I have hard time believing it's some limited supply or launch delay. The game is currently available for 24 hour shipping on Amazon and the GameStop across the street from my local BestBuy also had plenty in-stock.

What gives? Can we get a more solid answer on what's going on?

Most importantly, is this something that's going to happen often? I can live with the delay on this particular game (thank goodness this wasn't for Octopath) but if something like this is going to happen to on a regular basis, I am going to have to cancel all my pre-orders and take my future business elsewhere.

New Member
Posts: 9
Registered: ‎07-10-2018

Re: Shining Resonance Refrain Draconic Launch Edition

My local Best Buy literally has half a dozen copies on hand that they can't sell me because of this stupid system glitch.  I was holding it in my hand with my pre-order email on my phone and they would not sell it to me.  If this isn't fixed by tomorrow, I'm canceling and buying from another store.

New Member
Posts: 8
Registered: ‎01-16-2018

Re: Shining Resonance Refrain Draconic Launch Edition

wow just wow, bestbuy really needs to do some kind of compensation for us that order the switch version 

New Member
Posts: 2
Registered: ‎07-11-2018

Re: Shining Resonance Refrain Draconic Launch Edition

I've never seen a retailer push back a game release in the 20+ years I've preordered games. If I didn't still have a GCU membership I'd cancel and buy it on Amazon. If there were any reputable game stores in my town I'd cancel and buy it there.

I love how Best Buy thinks they can just get away with a logistical error because this is a small, niche title. If this was something "big" like Call of Duty or Madden, heads would roll.

I was going to keep using bestbuy.com for their in-store pick-up convenience after my GCU expires, even though I rarely shopped there before, but if this is how little they care, I'd rather take my business elsewhere.
Member
Posts: 13
Registered: ‎09-22-2017

Re: Shining Resonance Refrain Draconic Launch Edition

@Michael-BBY

 

Given this reason, could you explain as to why the other versions of the game had a normal release (i.e. July 10, 2018) and only the Nintendo Switch version was delayed? Did it have to do with stock issues or other unforeseen circumstances? I only ask, because, assuming that what @elzam stated is true, then the reasoning behind this delay would be invalid.

 

In addiiton, assuming stock and other unforeseen logistical errors are valid, how would this delayed release affect shipping since I set my pre-order for shipping?

 

I look forward to hearing back from you.

 

Best,

L

New Member
Posts: 9
Registered: ‎07-10-2018

Re: Shining Resonance Refrain Draconic Launch Edition

It's definitely NOT stock issues, so that excuse he gave is completely made up. As I mentioned yesterday, my local Best Buy has half a dozen copies (they even had them on the shelves). They're computers just won't let them sell any (or in my case, fulfill an order that I've already paid in full).