Add Product

Search Results:

Reply
New Member
Posts: 4
Registered: ‎01-03-2018

Shadows: Awakening release date is September. But you may cancel my order by June 28.

Howdy. This is to Mike BBY, or someonoe else at Best Buy corporate.

I have a video game called "Shadows: Awakening" pre-ordered for PS4, by Kalypso Media. You have no release date for it yet on your site, and it's supposedly late, so in my orders you say the shipment is delayed. It also says that if it isn't shipped by June 28th that Best Buy will cancel my order.

Well, if that's the case, it'll get canceled, because it's release date on Amazon & other retailers says it doesn't release until September 4th, 2018.

I'm hoping this info may help you at Best Buy, or others who have it ordered with the same problem. 

If no one replies here, I'll write a detailed private message with my info.

But according to other relaters, Shadows: Awakening for PS4 doesn't release until September 4th.

Posts: 5,142
Topics: 75
Kudos: 408
Blog Posts: 13
Solutions: 445
Registered: ‎07-27-2015

Re: Shadows: Awakening release date is September. But you may cancel my order by June 28.

Hey EnglishIvy –

 

Welcome back to the forums and thanks for calling this to our attention. Mike-BBY isnt available to respond, but I'm happy to offer my assistance here. It definitely sounds like something might not be right on our end, and we don’t want you losing out on your pre-order because of a mistake we made.

 

Please send me a private message verifying the following information so we can take a look at this. You can message me by selecting the blue button in my signature.

 

  • Full Name
  • Phone Number
  • Email Address
  • Order Number

 

Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎08-31-2018

Re: Shadows: Awakening release date is September. But you may cancel my order by June 28.

Hey Best Buy, I guess after the issue was brought to your attention you never felt like correcting it. I just went to preorder the game from you and you still have the release date wrong almost 3 months later. Makes it hard to buy the game from you when you have the date wrong and can’t tell me when you’ll ship it
Posts: 5,142
Topics: 75
Kudos: 408
Blog Posts: 13
Solutions: 445
Registered: ‎07-27-2015

Re: Shadows: Awakening release date is September. But you may cancel my order by June 28.

Hi Djberly1982 –

 

This title has been updated with a release date, however, I’m uncertain why it does not align with what you were expecting. In the past, we’ve listed later release dates because that’s when we expect inventory to be available for fulfilment, but I’ve reached out to our support team for verification with this title. As soon as I hear back, I’ll update this thread.

 

Talk to you soon,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 5,142
Topics: 75
Kudos: 408
Blog Posts: 13
Solutions: 445
Registered: ‎07-27-2015

Re: Shadows: Awakening release date is September. But you may cancel my order by June 28.

Hi Djeberly1982 –

 

Thanks for your patience while we’ve been looking into this. Our support team got back to me over the weekend, and let me know that we’ve changed our street date for this title due to our inventory arriving later than expected. Because of this inventory delay, it was determined that Sep. 11 would be the earliest date we could fulfil orders for this title. I apologize for this delay, and invite you to post again if you have any other questions.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!