Gaming Support

[zygrot24]

I purchased a Psn code off of best buy.com. Got the email saying you have received my order, so all i had to do is wait for the next email with my code. That was 16 hours ago. I have been on the phone with best buy's "customer service" and a woman heard my situation. She knew my email, because i am a member of this site. She told me she was sending the information over to someone who could send me a code. That was 2 hours ago. I have no idea if my $50 is in limbo somewhere or if this is just the longest transaction ever. 

[zygrot24]

And still now response or help, hope i don't lose $50 in this whole mix up. I hope we can work this out so it doesn't taint the image i have of best buy.

[zygrot24]

No**

[zygrot24]

wow awesome service best buy!

[jessicaas]

I'm in the same boat as you, and I am positive that I won't return to Best Buy after this! I've tried customer support as well, and I'm still not receiving my code. This is so irritating!!

[zygrot24]

Yes this is horrible. I spent $50 so i have no idea if i am out money or what. I have been getting the run around on the phone lines, or no response online. Sorry to hear you are going through the same thing jessica, i just want my psn money!

[zygrot24]

Well off to bed, can't wait for another day of waiting, and being on hold all day to get the thing I payed for.

[zygrot24]

And by the way I checked the card i used to Buy the PSN code, and it has in fact been charged. So i don't know what is going on, because i have paid $50 for nothing as of now.

[Mariel-BBY Retired: Community Connector]

jessica and zygrot,

Thanks for posting your concern about not receiving your codes as quickly as you would hope. While we shoot for as quick of a turnaround time as possible, sometimes it can take about 24-48 hours for the order to completely process, then be sent to you via email. If you are still in need of assistance, please let me know and I am happy to help you both out.

Regards,