Gaming Support

[mrarcticpenguin]

As for how to get the board, I would imagine that you would select the add code option on the main menu.  Do you know what your e-mail was titled for the pre-order confirmation?  I will look in my mail for that to see if i received that confirmation.

Thanks in advance

[cthorpe]

Still have not received anything as far as I can tell... No response to the PM I sent either...

[Psyce]

Same for me.

[Homer13]

The email was titled "Redeem Your SSX Code." It was sent by BestBuyInfo@emailinfo.bestbuy.com

Hope it arrives soon, and good luck!

P.S. So far, greatest game EVER!

[gitanes26]

So far no response to my PM either. I sent it nearly 12 hours ago. I would hope for some sort of update here if not a PM reply.

[Psyce]

I am relatively certain that I was never asked for an email, or atleast stated it was mandatory, at the time of preordering this game.  I have always preordered my games from Gamestop and never had an issue.  The only reason I got this game from you guys was because I recieved a giftcard for Christmas.  So far this is not encouraging me to preorder games from your store anymore.  Can those of us that have posted here multiple time please get a response from an admin.

[gitanes26]

Received mine this morning. Thank you, though I still don't like how this was implemented.

[Safari]

I have not recieve a code myslef and I was wondering where it is I have been waiting seen Tuesday

[Kyle-BBY Retired: Senior Social Media Specialist]

Hello all!

Just a reminder, if you are seeking assistance with your SSX pre-order code feel free to send us the following information via private message to our Gaming-BBY inbox:

Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)

We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible.

Please note that any unsolicited private messages sent to Moderators for this issue will be forwarded the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time.