Gaming Support

[PriusGuy2004]

Hello.  Before Christmas, I participated in the Rewards Zone promotion where I pre-ordered and then purchased 5 Xbox 360 games and then received a $100 electronic coupon in return from Best Buy.  I've got just over one month left until I have to use the $100.  Today, I decided to go to Best Buy and buy "LEGO: Harry Potter years 5-7 because it was on sale for $19.99.  I was thinking that I'd be able to use part of my $100 towards this purchase today.  However, I was told that I pretty much have to use all the $100 at one time because it was part of the Rewards Zone promotion.  WHAT?!?!?!?!?!?!  Come on, Best Buy...I really didn't know this, and I was quite surprised to find this out today at the store...since I've never participated in a promotion like this before.  Can't you make it a bit easier for your customers to use money we get back from you for store purchases?  Now I have to hope that I'll find something within the next month (hopefully on sale) that I'll be able to use all $100 for...at one time.  I'm sorry for the frustration...but I've never heard of anything like this before.

[Jimmienomam]

Or multiple small somethings...

[zztoluca]

thats how it is with all reward certificates, use it all up or you can't use it at all.

It sucks but hey... free money, can't complain

[Ryan-BBY Senior Social Media Specialist]

Hello PriusGuy2004  -

Mike from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Mike-BBY Community Connector]

Hi PriusGuy2004,

I'm sorry to hear of your disappointment with the Pre-order and Purchase 5 Games for $100 in Certificates offer.  This was a new style of offering for us and we learned a lot from it.  In addition to the information you can find on offers at  www.MYRZ.com, I would welcome you to visit our Gamers Club forum to learn more about current promotions and gain insights from other program members and moderators.

We want to provide as much information and support as possible, so we welcome your questions and comments.  At the same time, we have the opportunity to provide direct user-feedback to the teams who manage our promotions, and to that end I thank you for this feedback.  I will make sure our Reward Zone team has opportunity to hear from you.

Best regards,