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Registered: ‎08-31-2017
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Re: I received an unactivated PSN card.

I would like to know how to resolve this I have situation. I have contacted Sony. And I was told to contact the retailer I bout it from. But I went back to best buy before I contacted Sony and the customer service girl pretty much told me I was lying and that I had used to card because I had already scratched off and revealed the code. But when I tried explaining that I don't know a card is messed up if I don't scratch it off and try to use it. She just said there is nothing we can do and hands it back to me.
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Registered: ‎01-09-2017

Re: I received an unactivated PSN card.

Greetings gibby915,


Welcome to our forums! It’s disheartening to hear that you’re joining us under these circumstances but I would be happy to address this for you. I can certainly understand how frustrating it may be to receive an inactive card.


After reviewing your account I was able to locate your purchase and see it was ordered online. Please send me a private message with the serial number listed on that back of the card you received. With that I should be able to do a little more digging as to how we can get this corrected for you!



Javier|Social Media Specialist | Best Buy® Corporate
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