08-31-2017 02:14 PM
Solved! Go to Solution.
09-01-2017 01:46 PM
Welcome to our forums! It’s disheartening to hear that you’re joining us under these circumstances but I would be happy to address this for you. I can certainly understand how frustrating it may be to receive an inactive card.
After reviewing your account I was able to locate your purchase and see it was ordered online. Please send me a private message with the serial number listed on that back of the card you received. With that I should be able to do a little more digging as to how we can get this corrected for you!
|Javier|Social Media Specialist | Best Buy® Corporate|
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