03-09-2018 11:20 PM
03-09-2018 11:57 PM
03-13-2018 10:54 AM
Hi CaronV –
Welcome to the forums and thanks for reaching out to us. I’m sorry to hear you’re running into difficulty redeeming the Xbox Live Membership you got last year, and will be happy to advise you here.
If you purchased a 12-month Xbox Live Membership in-store, your redemption code should have been printed on your original receipt, as well as emailed to the email address recorded at the time of purchase. If you’re attempting to redeem a code printed on the physical card this may be why it’s showing up as invalid.
If you are indeed attempting to redeem the code printed on the receipt or that was sent via email, and are receiving an error, please send me a private message verifying the information below. You can message me by selecting the blue button in my signature.
|Michael|Social Media Specialist | Best Buy® Corporate|
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