03-06-2018 08:40 AM
I preordered Sea of Theives (Digital) can you tell me when I will receive my code.The game releases on 3/20/2018. I would like to make sure I will have access when the game launches.
03-06-2018 08:42 AM
"Q: I don’t see a code in my e-mail! Where is it?
A: Although most orders are fulfilled within an hour, please allow up to 24 hours after your purchase for the delivery of your digital code. Also, please be sure to check your spam folder for a message from Best Buy Digital Library."
03-06-2018 09:37 AM
Welcome to our forums! Sea of Thieves looks like such a great game from everything I’ve seen and I can absolutely imagine you’re eager to receive your pre-order bonus! The excerpt you attached is only relevant for digital download purchases. Pre-order bonus codes follow a slightly different set of rules. Generally those are fulfilled anywhere between 48 hours to before the specified game launches. For games that have a beta or time sensitive content, those can be expected closer to that 48 hour window.
However, if you still require assistance please visit our Game Codes page which has detailed instructions on how to have this escalated to the appropriate team for further review. I hope this has been helpful and if you have any other questions please let me know!
|Javier|Social Media Specialist | Best Buy® Corporate|
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