Gaming Support

[Nerffan1]

2 months ago i bought the ps3 3d display, the other day i bought the movie "HUGO 3D" (first 3d movie) . While watching the movie, i noticed on the dark areas weird colors: purple, green, pink. Its been 2 months, can i still get the refund ?

[Jimmienomam]

Unfortunately at best the return policy would have been 30 days (not sure if the 3d display is classified as a tv which is 30 day return or monitor which was a 14 day return).

That behind said your next step should be contacting sony for warranty repairs

[zztoluca]

This display is flawed and honestly a paper weight, seems like you got one that lasted for more than a month, I went through 2 in a month and just ended up returning it.

Contact Sony to get it repaired they may or may not charge to fix it,

[Ryan-BBY Senior Social Media Specialist]

Hello Nerffan1 -

Allan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Allan-BBY Community Connector]

Hi Nerffan1,

Sorry to hear about the problems with this unit. The other two users are correct that after the 30 day return or exchange period has expired you would need to get this problem addressed by the manufacturer. My best suggestion is to contact Sony to get any defects repaired under their warranty.

Thanks for posting,

[Nerffan1]

Wait, i bought a warranty, does that help in any possible way?

[zztoluca]

yeah if you take it to the store they will end up swaping it out, i think, unless sony finally figured out whats wrong so they can fix it

[Jimmienomam]

If you bought the warranty they will diagnose it and try to fix it. If its an unfixable problem then they will replace the item.

I would ask them to try and fix it under the manufacturers warranty. Although this normally takes longer as they have to relay all info to Sony and they are slow as molasses, if Sony fixes it then the extended warranty you bought will transfer to the new tv.

If BBY fixes it under the extended warranty you bought then the warranty will still stand.

If BBY has to replace the tv with a refurb or new item under the extended warranty then the warranty is complete and will not be on the new item.

[Nerffan1]

wow, i just went there and they were going to give me a new one, but,  they didn't have any, so they gave me the money in a gift card,  but i bought it for $300 and it costs $400 so i got 2 receipts and i must explain my situation in another store, the thing is that, in every store near my area, they don't have it, i think theres one, but i dont have time at this moment

[Allan-BBY Community Connector]

Hi Nerffan1,

When a product is being replaced by one of our service plans, or the manufacturer's warranty, we should be replacing the item with the most comparable product that doesn't exceed the original purchase price.

If the cost of the comparable item does exceed the original purchase price the store processing this replacement should be issuing the customer store credit in the amount that they paid for the product being replaced. It does sound like this store handled this appropriately.

Thanks,