03-14-2017 06:26 PM
I recieved my order the other day of a $50 prepaid nintendo eShop card. Upon trying to submit it to nintendo and add it to my account I recieved an error after it correctly showed it was a $50 card, but would not allow me to add it to my account. Contacting Nintendo they informed me the card was not activated properly prior to shipping out to me. Calling BB customer support I was told I had to go into the store to rectify, which doesn't sound right. I placed an order to have it ship to my home and avoid having to go to the store, is there any other way to get this rectified so I can add the funds to my account?
I would rather not waste more time having to drive to a best buy store.
03-15-2017 09:44 AM
Hi higgs1 –
Thanks for reaching out to us on this. I’m sorry to hear your eShop card appears to have arrived inactive, which I’ll be happy to look into and assist you with.
I did receive your private message with your order details, and have reviewed your order and card activation details. Please see your private message inbox for my reply to your message with additional information by selecting the orange envelope on the top right-hand corner of the page.
Hope to hear from you soon,
|Michael|Social Media Specialist | Best Buy® Corporate|
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