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New Member
Posts: 3
Registered: ‎09-08-2017

Preorder Destiny 2 Deluxe edition and didnt get premium package.

Last time i pre order anything from Best buy. Didnt get my premium digital package for Deluxe edition. Did me no good to pre order.
Posts: 3,573
Topics: 48
Kudos: 386
Blog Posts: 11
Solutions: 257
Registered: ‎07-27-2015

Re: Preorder Destiny 2 Deluxe edition and didnt get premium package.

Hi Longbowleo –

 

Welcome to the forums and thanks for posting. I’m sorry to hear this experience may affect your decision to pre-order from us in the future, but I’ll be happy to look into this and ensure it’s been resolved for you.

 

Using the information you registered with the forums I was able to review your account, and see that your Digital Deluxe code was emailed to you early in the morning on release day as expected. If you’re still unable to locate your code please let me know so I can have it resent to you.

 

Warmest Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎09-08-2017

Re: Preorder Destiny 2 Deluxe edition and didnt get premium package.

The only code I received was the product code not the bonus content
Posts: 3,573
Topics: 48
Kudos: 386
Blog Posts: 11
Solutions: 257
Registered: ‎07-27-2015

Re: Preorder Destiny 2 Deluxe edition and didnt get premium package.

Hi Longbowleo –

 

Thank you for clarifying you’re missing your pre-order bonus and not your full-game code. As that’s the case please follow the instructions in our Gaming Codes – Read Me First thread pinned near the top of this board for instructions on how to get assistance with your missing pre-order code.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎09-08-2017

Re: Preorder Destiny 2 Deluxe edition and didnt get premium package.

Wow, So not only can I not talk with anyone, I get passed to another department that i have to search for. Thanks for the help.