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Regular Member
Posts: 40
Registered: ‎08-10-2017

Pre-Ordered Sonic Mania and no free release date delivery

Preordered Sonic Mania and there was no free option for release date delivery. Only a charge of 7.98 for release date otherwise I have to wait for an extra 2 days for free shipping. But as a elite member and a member of GCU I've always gotten release date delivery for free for my movies and games or I will usually pick up from store. Is there a reason why for this title I am being charged for release date delivery where normally it's always free?
Recognized Member
Posts: 228
Registered: ‎06-16-2017

Re: Pre-Ordered Sonic Mania and no free release date delivery

The only thing I can think of is your elite membership might’ve expired for the year or the gamers unlocked expired or possibly both. The GCU expires after 2 years. The elite status also has a year on it. There should be a moderator swinging by soon as they can look into your account. I do hope it works out for you! 😀
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Posts: 3,882
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Registered: ‎07-27-2015

Re: Pre-Ordered Sonic Mania and no free release date delivery

Hi Caliaztec –

 

Welcome to the forums and thanks for your pre-order. Your frustration with being required to pay for shipping to get your pre-order on release day is definitely understandable, and I’ll be happy to clarify the reason for this.

 

Because the release day of Sonic Mania is so close we cannot guarantee release day delivery with standard free shipping and its expected timeframe. As a result expedited shipping is now required for new pre-orders that want it on release day, which is the reason for the shipping charge.  

 

As for your My Best Buy Membership, regular members get free standard shipping on orders $35 and up. Elite Members (which I see you are) get free standard shipping without a minimum requirement. Elite Plus Members are provided free 2-day shipping, which more than likely would have made release day shipping free in this instance. That said if you have any other questions please feel free to post again.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 40
Registered: ‎08-10-2017

Sonic Mania collectors edition is still preparing!

My sonic Mania collectors edition has still not shipped. It's suppose to be here by Thursday and I was already not given release date delivery for whatever reason but now my collectors hasn't even shipped. I'm also slightly annoyed I was never given an option to have it shipped to store, but as I went to pick up Agents of Mayhem someone was picking theirs up at my store with store pick up.

Do I need to give my order number to get some support, it has not been cancelled nor do I hope it will be. Been preordered for awhile.
Posts: 3,882
Topics: 52
Kudos: 319
Blog Posts: 11
Solutions: 288
Registered: ‎07-27-2015

Re: Sonic Mania collectors edition is still preparing!

Hi Caliaztec –

 

Looking at your order I see the request has been sent to the warehouse, so I recommend keeping an eye on your email for updates, as so you should expect to see it ship soon. That said if it has still not arrived after tomorrow please let us know so we can look into this further.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!