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Valued Member
Posts: 67
Registered: ‎04-19-2011

Pre Order Issue with Game - Agents of Mayhem

Let me start by saying I have pre ordered an insane amount of games over the years and I can not believe I never ran into this issue unless something has changed.


Pre ordering Agents of Mayhem for X1 which comes out next week.


Add to card.. unlocked discount applies all is good so far


Proceed to checkout..


Apply $10 reward certificate..


Go to process pre order... BOOM nope error


Now the problem seems to be in pre ordering the game BB is giving (as in FREE) away a $10 gift card. The error says you can not buy a gift card with a reward cirtificate. The problem is I am NOT buying the gift card.. it says FREE and is a bonus for pre ordering the game.


So what should I do to resolve this? I know in the past I have used reward money towards the game and the game had a free gift card attached to it.


Any help or direction would be appreciated.

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Registered: ‎07-27-2015

Re: Pre Order Issue with Game - Agents of Mayhem

[ Edited ]



It brings a smile to my face whenever I can use a Rewards Certificate towards a purchase and save myself a bit of money, so I’m sorry to hear you’re unable to use yours on your order of choice. That said I’ll be happy to advise you here.


Regrettably as the error message correctly stated, Rewards Certificates cannot be used on orders where a Gift Card is being provided, regardless of the Gift Card’s cost. I sincerely apologize for any frustration or inconvenience this limitation has caused, but in this case you’ll unfortunately not be able to use your Rewards Certificate on this particular pre-order. That said if you have any other questions or concerns please let us know.



Michael|Social Media Specialist | Best Buy® Corporate
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