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Member
Posts: 11
Registered: ‎05-18-2011

Please update online preorder for Ni No Kuni II, does not include FigPin on the preorder.

I preordered a while back before the FigPin was preorder bonus was announced. Please update my preorder to reflect this.
I know there are posts saying that it would be retoactivly added but previous preorders did that get updated before release.
The best buy I go to goes by a printed list, if your not listed to get a preorder bonus, your not getting it.
I would rather skip the hassle and have it updated online.

 

Posts: 5,049
Topics: 73
Kudos: 394
Blog Posts: 13
Solutions: 434
Registered: ‎07-27-2015

Re: Please update online preorder for Ni No Kuni II, does not include FigPin on the preorder.

[ Edited ]

Hey digitaldragon75 –

 

Welcome back to the forums, and thanks for your pre-order. I definitely understanding wanting to do everything you can to ensure you receive your pre-order bonus, and to prevent any issues at the store when to go to make your pickup.

 

Firstly, please know that only the Day One and Premium Editions of Ni No Kuni II qualify to receive the bonus. If you've pre-ordered the Collectors Edition, you'll not see the bonus added to your order. 

 

That said, we do not have the ability to add these bonuses to individual orders. Going forward, please keep an eye on your order as release day approaches, as we should be systemically adding the bonus to all qualifying pre-orders placed before the offer was announced. In the meantime, if there’s anything else I can help with, please let me know.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 14
Registered: ‎04-11-2016

Ni No Kuni pre-order bonus still not added to order

I've read in previous posts from the forum support team that the physical pre-order pin will be added retroactively to orders close to launch. At the time of this post, it's roughly 10-12 days before the game should be shipped out for release day delivery. Are the people in charge of adding it to orders waiting for it to be even closer to shipment date? Is it still too soon?

Member
Posts: 14
Registered: ‎04-11-2016

Re: Please update online preorder for Ni No Kuni II, does not include FigPin on the preorder.

That information about the collector's edition isn't true. When it was available for pre-order, the pin was added to my cart as a bonus. I placed my order before it was available though, so it was never added to mine. You can see your own website saying it was included on the internet archive here: https://web.archive.org/web/20171123161450/https://www.bestbuy.com/site/ni-no-kuni-ii-revenant-kingd...
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Posts: 5,049
Topics: 73
Kudos: 394
Blog Posts: 13
Solutions: 434
Registered: ‎07-27-2015

Re: Please update online preorder for Ni No Kuni II, does not include FigPin on the preorder.

Hi infernoboyz –

 

If the FiGPiN bonus was listed on the Collector’s Edition it was in error, and subsequently removed to correctly reflect what pre-orders should expect to receive. I apologize for any disappointment, but pre-orders of the Collector’s Edition should not expect to see this bonus added to their orders before release. Let us know if you have any other questions.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎03-31-2017

Re: Please update online preorder for Ni No Kuni II, does not include FigPin on the preorder.

The figpin was actually just added to my Collector's Edition pre-order, thanks Best-Buy! A very pleasant surprise! Now to continue playing the waiting game... just 9 more days!!!

Member
Posts: 14
Registered: ‎04-11-2016

Re: Please update online preorder for Ni No Kuni II, does not include FigPin on the preorder.

Yup i got it added to my order also! Very happy, hopefully it doesnt get ninjaed out now that we mentioned it XD
Regular Member
Posts: 34
Registered: ‎11-04-2016

Re: Please update online preorder for Ni No Kuni II, does not include FigPin on the preorder.

I still don't have the figpin on my Collector's Edition pre-order.  Is there anything I have to do?

Posts: 1,444
Topics: 19
Kudos: 147
Blog Posts: 4
Solutions: 82
Registered: ‎01-09-2017

Re: Please update online preorder for Ni No Kuni II, does not include FigPin on the preorder.

Greetings sockpuppetsami,

 

The FigPin is being added to purchases in the order they were received. If inventory is still available upon picking up your order it should be provided to you. Please keep in mind that inventory is very limited and is not guaranteed to all customers. I hope this has been helpful and please let me know if you have any questions!

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 34
Registered: ‎11-04-2016

Re: Please update online preorder for Ni No Kuni II, does not include FigPin on the preorder.

Javier,

 

Thanks for your reply.  I guess I sabatoged myself by cancelling my order from 8/11/17 and reordering on 3/1/18 hoping the FigPin would be added on the new order.  That's unfortunate.  Smiley Sad