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New Member
Posts: 4
Registered: ‎03-01-2017
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Package was never received

I placed an order on 2/19 for 5 $20 steam cards. After checking the tracking number that was provided to me, it looks like my home number was missing from the order and the package was returned back to the sender. How do I get this fixed?

New Member
Posts: 4
Registered: ‎03-01-2017

Re: Package was never received

Correction. The order was placed on 2/16.
Posts: 3,614
Topics: 134
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Registered: ‎08-15-2011

Re: Package was never received

Hi sl916,

 

Thank you for posting on the Best Buy Forums about your order status!

 

It sounds like you order has been returned to the shipping facility.  You order should be refunded to the original form of payment and you'll need to place a new order.  

 

If you'd like to place a new order, please let me know and I'll be happy to assist.  

Blake|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-01-2017

Re: Package was never received

Hi Blake,

 

How long would this refund take? it's been over a week and I don't see that my order has been refunded. The order was part of a larger order that included preorders if it helps. I can cancel the preorders too if it'll speed up the refund process.

Posts: 3,614
Topics: 134
Kudos: 114
Solutions: 127
Registered: ‎08-15-2011

Re: Package was never received

Hi sl916,

 

The refund is processing and you should see the funds returned to the original form of payment in 5-7 business days.  

 

The pre-orders seem to be intact and processing correctly.  I wouldn't adjust them on the order.  

Blake|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-01-2017

Re: Package was never received

Thank you for your help Blake. The refund has been posted back into my account.
Posts: 3,614
Topics: 134
Kudos: 114
Solutions: 127
Registered: ‎08-15-2011

Re: Package was never received

Hi sl916,

 

Thank you for the update and have a great rest of your day/week!

Blake|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!