Gaming Support

[Noobookbig]

I bought PSN 50$ digital delivery however I didn't get code yet (15 hours) could you please check for my order, I got last email is about best buy received my order and order status is inprogress until now

[Sean-BBY Senior Social Media Specialist]

Hi Noobookbig,

Thanks so much for reaching out to us about how you haven’t seen your PlayStation Network code come in yet since you placed it.  I apologize that it has been taking this long, as normally customers see the codes within 15 minutes.

Using your email address that you registered with the forums, I did locate you order.  It appears that it is still in processing at the moment.  While most customers see the codes within 15 minutes, in rare instances it may take 24 hours.  If you don’t see it by then, please let me know by sending me a private message via the link in my signature.

Thank you and if you have any questions, please feel free to let me know.

Regards,

[Noobookbig]

Hi Sean.

I sent PM to you ,  more than 24 hours already my order still saying inprocess and I can't cancel my order ,The system say service temporaly unavaliable. 

Could you please check my order again?

Thank you

[Noobookbig]

OMG This is pass 36 hours already , The order status still show "In process"

Please recheck my order T_T

[Sean-BBY Senior Social Media Specialist]

Hi Noobookbig, 

Thanks for getting back to me.  I did received your private message and I am currently having my support team looking into it.  When I have more information, I will be sure to let you know.

Thanks,

[Noobookbig]

Hi sean , If I cancel this order , can I get full refund from my credit card? I think it take too long for get the code. Moreover , could you cancel it for me because I can't cancel this order from order status page it show system unavaliable when click cancel. Thank you

[Noobookbig]

Any news about the issue ?

T_T 

[shanes868]

I also bought a PSN code a day ago. Up to now there is no sign of the code in my email. Any help Bestbuy?

[Noobookbig]

Got the code , thank you for your support Sean

[Mariel-BBY Retired: Community Connector]

Hi shanes868,

Thanks for letting us know you hadn't received your code either. I was able to pull up your order and it looks like you should've received your code to your email as of now. If not, let us know and we're happy to help!

Warm regards,