Gaming Support

[vduncan]

Hey,

I have bought a PSN $20 code from here and its been over 24 hours but i've recieved no email with the code yet.

I ordered using a virtual visa card as i am from Australia and im wondering if thats whats causing the problem.. The same email used to create this account is the one i ordered with.

Could i please have this looked into BestBuy?

Thanks.

[Aaron-BBY Community Connector]

Hi vduncan,

I was able to locate your order using the e-mail address you used to register for the forum, but I wasn't able to determine why it hasn't been  fulfilled yet.  As such, I've asked our support team to look into this situation on your behalf.  It may take some time to perform the necessary research, but I will let you know via private message as soon as an update is available.

Thank you for your patience!

[vduncan]

Hey Aaron,

If it helps i think its because i put in a fake address for the "billing address" section during payment as there was no choice for me to select Australia to input my real address. If this information is required i can give it to you.

Thanks for looking into it.

[Aaron-BBY Community Connector]

vduncan,

I heard back from our support team this morning and was informed that your order was cancelled earlier today (4/20).  If you haven't already done so, I'd encourage you to check your inbox and junk e-mail folders for a confirmation message.  You may also wish to review our International Orders FAQ as international customers must follow specific address entry instructions to place an order on BestBuy.com:

http://bbyurl.us/IntlOrders

Let me know if you have any other questions.