Gaming Support

[PnoyBalla12]

Hi. I bought a PS3 160GB on 11/03/11 along with the 2 year replacement plan. My PS3 is been acting up... The video keeps going away. The screen just turn black but I still have audio. This doesn't happen constantly, but I still get it a few times I play. My question is can I return and exchange it using the 30 days return/exchange policy or does it use the 2 year replacement plan? Is the 2 year replacement plan a one time replacement only? It would be a waste if it uses the 2 year replacement plan since I only got the system a few days. Also if I exchange the system, am I able to replace it with a 320GB/Uncharted 3 PS3 Bundle? Its only a 50$ difference and Im willing to pay 50$ to upgrade to that. And will my 2 year replacement plan transfer to that system?

Thank you,

Marco

[CrystalWoW Community Veteran]

Yes you can swap it under the return policy but just so you know, you do not have a replacement plan. Your plan gets you a refurbished unit in 3-5 days and is not consumed by a swap. You can return the ps3 and exchange it for whatever you want since you are under the 30 days and can upgrade it if you would like. The plan might cost a little more since the item does.

[PnoyBalla12]

I dont understand. I bought a 2 year service plan from best buy for 50$ and when I asked them about it they said pretty much If anything goes wrong wth the system I could get it exchange at bestbuy. I just wanna know if I return it/exchange it, does it use the 30 day return policy, or the bestbuy 2 year service plan? 

[CrystalWoW Community Veteran]

It uses the 30 day policy since you are within that but I wanted you to understand that that is incorrect of the protection plan. You get a refurbished console if something goes wrong with your ps3, normally within 3-5 days with the protection plan that you bought.

[PnoyBalla12]

Oh ok thank you so much! Im just a little confused about the 2 year protection plan I bought... When I bought my xbox 360 with the plan I was able to exchange it for a new no problem at best buy. Did their plan change?

[CrystalWoW Community Veteran]

The plan changed on 9/14/08 and any plan purchased after that reflected that change.