Gaming Support

[HenshinTension]

Man oh man...I should've read this forum before buying something digitally...I bought the digital version of Tera online tonight and after waiting for an hour and a half I finally got the email saying I could download it...but that I had to download an app. So I do and I try to download Tera and guess what? It says download error. I try restarting my computer. No luck. Tried disabling my firewall and still no dice. So now I've paid $50 for a game I can't even download. Why did Best Buy roll out an app that clearly does not work from the number of complaints I've seen on this board? I would appreciate any assistance.

[Ryan-BBY Senior Social Media Specialist]

Hello HenshinTension -

Aaron from our Social Media team, will be reaching out to you regarding your digital download. Thank you for your continued patience!

[Aaron-BBY Community Connector]

Hi HenshinTension,

If you’re experiencing difficulties downloading your copy of Tera, then I’d encourage you to try reinstalling the PC App to see if this resolves the problem.  You may also want to manually delete the PC App data folder as part of the uninstall process.  That folder should be located here:

C:\Users\[Your Username]\AppData\Local\Apps

Once you’ve done so, reinstall the PC App from the following page:

http://www.bestbuy.com/site/null/null/pcmcat248100050003.c?id=pcmcat248100050003

If you’ve already tried this with no luck, then you’ll want to contact our PC App support team directly at 1-888-BEST-BUY (1-888-237-8289).  We don’t have the ability to provide detailed troubleshooting support online or by e-mail, but I have confidence that a phone rep will be able to help you find a solution.

[HenshinTension]

Did not work. Tried everything you suggested and it STILL won't download. As soon as I click Begin Download or Restart Download it instantly says Download Error.