Gaming Support

[Verdy]

I ordered Resident Evil Operation Racoon City Collector's Edition for the 360. I was sent the PS3 version. I want to exchange it through the mail because I live an hour away from the nearest Best Buy (2-3 hours shuttle time since I don't have a car). Nothing in the packaging appears to be a return label. How do I get one? Nobody returned my email. 

[Ryan-BBY Senior Social Media Specialist]

Hello Verdy  -

Brendan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Verdy]

I haven't received the message from Brendan-tan yet~

Nor from my email I sent earlier. 

[Verdy]

Okay, seriously, I haven't been contacted AT ALL and I'm getting a little upset because I'm reaching the limit for when I can return my game.

[Brendan-BBY Community Connector]

Hello Verdy,

Thank you for joining the forum.

We sent you the PS3 version of the game when you ordered the 360 version? Wow. I'm really sorry about that. I would be happy to fix this for you. I am sending you a private message to assist you further. To check your private messages, make sure you are logged into the forum and click the yellow envelope in the top right of the screen.

Regards,