Gaming Support

[Linux96]

Hello, i have a problem with my Battlefield 3 Limited Edition game. My mother bought me te game a couple days ago in the Best Buy #553 in Miami, FL but when i open the pack the paper with the online pass code and the back to karkand code is missing and i cant access to play online. I cant go to the store because im from Venezuela and i was hoping that you could give me the codes i need via Email, i have the recipe if its necessary.

sorry for the inconvenience hope you can help me.

[Linux96]

could some moderator answer please

[Linux96]

Hello, i have a problem with my Battlefield 3 Limited Edition game. My mother bought me te game a couple days ago in the Best Buy #553 in Miami, FL but when i open the pack the paper with the online pass code and the back to karkand code is missing and i cant access to play online. I cant go to the store because im from Venezuela and i was hoping that you could give me the codes i need via Email, i have the recipe if its necessary.

sorry for the inconvenience hope you can help me.

[Bumcats]

Are you saying both the Online Pass code and dlc code is missing? Honestly your best bet is to contact EA for these kind of stuff. Just tell them and supply a picture or scan of your receipt and they should be able to send you a code. The chance of Best Buy being able to do anything is very slim. These sort of things fall under EA.

[Linux96]

thats what i did, i first go to ea support and they told me that i have to talk with the people of where i get the game

[Bumcats]

Did they? That's weird. Honestly I say try contacting them again. You might of got somebody who just didn't want to cooperate. This kind of issue falls under EA and they can generate codes for you. I just got a code from a different EA game not too long ago. It's gonna be your best bet cause LE version of Battlefield 3 may be hard for Best Buy to obtain and get a code.

[Linux96]

ok, thanks for the help i will try to contact EA again.

[Bumcats]

Haha I wouldn't really call it "help", but yeah. It's the only thing I can suggest cause Best Buy may not be able to help you and probably tell you to contact EA. I do hope you're succesful in obtaining it though.

[Jimmienomam]

Look at the receipt. Did she happen to buy a used game? If so then the online pass may not be there and there is nothing you can do.

If the game was bought new, you can either exchange it if you find another LE or you can contact the manufacturer. BBY can't do anything to get you a code if there is no LE games to swap. EA can get you a code, but will require you to send in photocopies of receipt game case etc.

[Kyle-BBY Retired: Senior Social Media Specialist]

Thanks for pointing Linux96 in the right direction, Bumcats!

Linux96 - If your game was purchased new and sealed when you got it, it should have had a working Online Pass code for you to use and, since EA manages those codes, contacting them for support is your best bet.