08-03-2017 03:11 PM
On Tuesday, 8/1/17, I purchased the Oculus Rift & Touch bundle which included a redemption code for Eve: Valkryie, a game title. However, I have discovered that that title is not playable with the bundle with which it is included. Immediately when the game is started, it asks that you accept the EULA. However, to do that requires the XBox controller that used to come with the Rift, but this bundle does not come with one. It comes with the Rift headset, two Touch controllers, and two sensors.
Per the game maker's customer support:
Hello pilot, welcome to the Valkyrie!
I apologize for the inconvenience this has caused you, but you will require a Xbox controller (360 or One) to enter the game. After that you can try and assign a different input device and customize the keybindings.
But to be able to get into that menu, you will require an Xbox controller.
This is very disheartening and was the reason I purchased the bundle from Best Buy.
Is there a different title that Best Buy can include with this bundle, one that is actually usable?
08-04-2017 09:16 AM
Hi ScottS –
Welcome to the forums and thanks for posting. Whenever I make a big component purchase like a GPU I always check to see what free game is bundled, and usually play that first. That said it’s disappointing to hear Eve: Valkyrie requires a controller to initially setup, and cannot be done with the bundled touch controls.
Regrettably Eve: Valkyrie is the only title we’re able to deliver as part of this promotional bundle, and providing an alternative title is not something we’re able to. I do apologize that you’re unable to play this free title without an alternative controller as required by the developer, and if you have any other questions or concerns please don’t hesitate to post again.
|Michael|Social Media Specialist | Best Buy® Corporate|
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08-10-2017 10:21 AM
Ridiculous answer Scott. How do I play a game bundled with a component purchase if you don't own the game? I purchased the bundle from Bestbuy instead of other retailers because it included the game. Now I need to purchase a $60 controller to play the game that comes bundled with my purchase? Best Buy will have a lot of returned open box Rift packages soon. I am returning mine unless a solution is made before my return period.