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Posts: 1
Registered: ‎05-06-2017
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Oculus Game Code not printed on receipt

Hi,

 

I purchased a Geforce GTX 1070, Oculus Rift, and Oculus Touch. The promo code for the free 3 games was not on my receipt when I got home. I am supposed to get "The Unspoken", "Super Hot VR", and "Wilson's Heart".

 

Best,

 

Joe

Posts: 3,567
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Registered: ‎07-27-2015

Re: Oculus Game Code not printed on receipt

[ Edited ]

Hi Joe –

 

Welcome to our forums and thanks for posting. Grats on your Oculus and new GPU! I got to play with an Oculus for about a week when I was running a 970, and would really love to give it another shot since I upgraded to a 1070 a couple months ago!

 

That said to my knowledge all Oculus promo games are fulfilled via email directly from Oculus, and not printed on your Best Buy receipt. Additionally, the list of free included games appears to be Lucky’s Tale, Medium, Toybox, Quill, Dead and Buried, Dragon Front and Robo Recall.

 

However if there is another promotion I’m not aware of please send me a private message with the customer service pin from your receipt, as well as a link to the promo you’re referencing. You can message me by selecting the blue box in my signature.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎06-12-2017

Re: Oculus Game Code not printed on receipt

No, I have the same problem.  My receipt says:

 

"

Thank you for your recent purchase
of Oculus Rift and Touch. Your
purchase qualifies you to receive
a $100 Oculus store credit.
1) Go to Account setting
2) Click on Redeem Code
3) Input the Oculus Code (5x5 Code)
4) Click Redeem Code
5) Return to the library after install"


There isn't a 5x5 code anywhere else on the receipt.

Posts: 3,567
Topics: 48
Kudos: 385
Blog Posts: 11
Solutions: 257
Registered: ‎07-27-2015

Re: Oculus Game Code not printed on receipt

Hi FarmerJohnJensen –

 

Welcome to our forums and thanks for your post. I’m sorry to hear you’re not seeing your $100 Oculus Promo code, and will be happy to advise you here.

 

Firstly the promotion you’re referring to is different than the one Joe was posting about. The Oculus Code referenced in the section of the receipt you copied can either be printed on the receipt or emailed. Since you’re not seeing it printed on your receipt it should have been sent to the email address recorded at the register. If you haven’t already we recommend checking any spam or promotions tabs and folders you may have, as many email account like to mark these emails as such.

 

If you’re still unable to locate the code email please send me a private message with the customer service pin from your receipt so I may look into this further for you. You can message me by selecting the blue button in my signature.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎06-14-2017

Oculus Store $100 credit not received

I purchased the Oculus Rift Touch Bundle for store pickup on Sunday morning after seeing the online ad offering a $100 store credit.  When I went to pick it up, the CS rep didn't know anything about it.  It's not mentioned on my receipt or order summary.  I've checked my e-mail spam folders and I have received nothing yet.

New Member
Posts: 2
Registered: ‎06-15-2017

Re: Oculus Game Code not printed on receipt

I have the exact same issue. I emailed Oculus support and they have not responded in 2 days. Best Buy customer service just repeats the same thing on the receipt and talks to me like I dont know how to look at codes on the receipt. Nothing in email. Going to be returning this and getting HTC Vive if I dont receive the code before the return policy ends. Also bought a Gear VR and have the same issue redeeming game bundle code through their app.

New Member
Posts: 2
Registered: ‎06-15-2017

Re: Oculus Game Code not printed on receipt

what a great time. I just got a response from Oculus support and they are telling me Best Buy should've emailed me the promo code. Both of these companies are pointing fingers at eachother. Way to go!

New Member
Posts: 1
Registered: ‎06-17-2017

Oculus $100 store credit bundle

Hello! I purchased Best Buy's HP Envy / Oculus Rift bundle which included $100 in Oculus store credit. I bought it online but picked it up at my local store. No one at the store had any idea how to get the promised $100 store credit, however. They said I'd likely get an email. It's been a couple days since my purchase and I have not received an email from Oculus or Best Buy. Can you help?
New Member
Posts: 1
Registered: ‎06-18-2017

Re: Oculus $100 store credit bundle

I'm trying to figure out the same thing. I contacted oculus about it and they said it's a retailer promotion, yet oculus is the one promoting it. I fear we are gonna be screwed out of the 100$
Posts: 3,567
Topics: 48
Kudos: 385
Blog Posts: 11
Solutions: 257
Registered: ‎07-27-2015

Re: Oculus Game Code not printed on receipt

Hi Everyone –

 

If you’ve already checked your spam/promotions folders and tabs and are not seeing your Oculus email please follow the contact instructions in our Gaming Codes Thread for assistance in getting your code.

 

Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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