04-24-2012 05:44 PM
I preorders the CE Diablo 3 over 6 months ago at the Mill Plain Best Buy in Vancouver, WA. The store is closing 3 days before the game comes out. I went into the store to see what i could do about my preorder and the girl told me i had to cancel my preorder and go to another store to re-preorder it...which doesn't make sense to me...i don't know why they couldn't do that for me. I called back a few days later when i actually had my preoder slip in hand and the girl on the phone told me the same thing. Problem is is that none of the best buys have any preorders left that can be picked up on location. I asked her what she could do for me so that i could get the game that i had put money down on and preordered so long ago and she told me that there was absolutely nothing that she could do for me. She said she couldn't transfer my preorder to another location..or make sure i had a copy waiting at another location..nothing....i asked her how that is good business practices and she told me it wasn't their fault..it was best buy corporates fault for closing the store..I started to say something and she hung up on me...I called back and got three words out and she hung up on me again. Called back again...and got her to transfer me to corporate. I talked to AT LEAST 5 different people who all said they weren't the right people to talk to before i got transferred to another person. While waiting to get transferred to this person i got an answering service saying i couldn't be connected, to call back at a later time, and it hung up on me.
I am just really irritated that i'm being treated this way when i've been a loyal customer and have spent thousands of dollars with the best buy company over the years. And to not even be able to help me with something as simple as a preorder of a game that should in all reality have already been ordered for me is really irritiating to me. If anyone else has had this problem or if someone can help me with it, please let me know. Thanks.
04-25-2012 10:44 AM
04-25-2012 11:02 AM
04-25-2012 05:27 PM
Same thing is happening to me. It isn't available anywhere else for in store pickup, so either I don't get CE or I wait for expidited shipping(which a big part for me about playing at a games release is... ya know... playing at release...) .
The real kicker is this: there is a best buy 15 minutes from the one closing.. they refused to transfer the item to the other store. I understand its not standard policy to let a preorder change stores, but there should be extenuating circumstances (like a store permanently closing without much warning). Why couldn't it be coordinated to change stores (in my case, from Manteca CA to Stockton CA)? Does BestBuy really not care about its customers that much?
04-28-2012 06:19 PM
04-28-2012 09:00 PM
I hear ya. All the people i talked to that are affiliated with the company didn't act like it was a big deal at all when they heard about my issue. Just pretty much told me there was nothing they could do and sent me on my way. It really pisses me off because I realllly wanted this one. That's why i preordered it 6 months in advance to MAKE SURE i would get it. I just think it's really bad business that they aren't even trying to work with either of us when we both have been really loyal customers over the years. A best buy rep earlier in this posting said someone was going to get back to me privately, but guess what. It's been almost 4 days and I haven't heard a thing. I'm just sick of this whole thing anymore. I haven't been back to Best Buy since this has happened and I honestly don't plan on going back. And I'm telling everyone I know what a joke these people are. I've bought a couple games and some movies in the last couple weeks, but i've gone to gamestop and target instead...i don't care if i pay more. I hope you get something figured out and I'm crossing my fingers that i can find a copy of the CE Diablo 3 the morning the other stores open.
04-29-2012 09:55 PM
04-30-2012 10:21 AM - edited 04-30-2012 10:24 AM
For those of you with outstanding Diablo III pre-orders at a location that is closing before releases date (5/15) we will be reaching out to you in the near future indicating what options you have to obtain your game, CE or standard edition, on release day. Although some locations are in fact closing, our overall allotted inventory for this title has not changed and we can still fulfill your pre-orders; it's just a matter of how you would prefer to get it. That communication, whether it is an email or phone call, will explain those options in more detail.
Thank you all for your patience and understanding. We won't leave you hanging!
05-04-2012 04:09 AM
05-04-2012 10:21 AM
Yeah, i'm having the same issue. I was told someone was going to get back to me as well and to this point no one has. I even left a private message to Brendan from Best Buy. He asked me to send him all my preorder info and he'd get right back to me. It had been 3 days since i had sent him the info so i sent him another one just to confirm that he had gotten my previous message. Today is the 3rd day since i sent THAT message and still no response. And Kyle has left me hanging as well...all of this is just utterly ridiculous.
Now for me, it's not really about the game. Not that I don't really want it because i do, but it's just a matter of REALLY poor business. I've told everyone i work with, all my friends, and most of my family members what has been happening, and they say it's a bunch of crap and can't believe that a business would be allowed to be run that way.
After i get off work I'm going to be making a call to the Better Business Bureau and explaining to them what's been going on. It will be the first time i've ever had to call them. I've never in my life had this kind of experience before. But it's something i can't leave alone. I've even thought about writing my local news stations business dept. just in case they might want to know how Best Buy treats their customers.