Gaming Support

[GBAstar]

I'm in a bit of a pickle...

I wanted to use my nintendo 3DS in conjunction with Best Buy's nintendo zone so that I could use this months coupon which reads to the effect of:

Buy one 3DS game save 10%

Buy two save 20%

Buy three save 30%

Of course the nintendo zone signal in my Best Buy isn't working (per an employee) and he didn't know when Nintendo was going to send a rep to fix it.

I asked a manager if I could purchase the games now and get a price adjustment later. They didn't think it would be a problem.

Well the coupon expires soon (I think 03/04/12) and I was wondering what is the best way to handle this?


Through a gaming forum I was able to get a screen shot of the coupon showing the barcode and coupon code.

That is the first half of the problem...  The second half is two friends and I went in to each buy copies of MGS Snake Eater 3D. We potentially could save $8 more each if we bought the copies all on one receipt rather then buying them individually (30% savings on $40 is $12 when you buy three copies vs 10% savings on $40 if you bought a single copy).

So after we decided to go that route I got the managers okay to retroactively do the price adjustment only to later find out the coupon isn't working for MGS 3D for some reason?


So now I am in a situation where I have to get lucky three times in a row by getting a best buy employee that will do the following

A) Accept a print out of a nintendo zone coupon

B) Retroactively do a price adjustment

C) Apply the coupon to games that SHOULD qualify (Promotion says ALL 3DS Games) but doesn't automatically apply

How should I go about trying to get the offer applied?

[Ryan-BBY Senior Social Media Specialist]

Hello GBAstar -

Brendan from our Social Media team, will be reaching out to you regarding your inquiry. Thank you for your continued patience!

[GBAstar]

Will I get a follow-up on this site or via e-mail?

Thanks for the response

[Brendan-BBY Community Connector]

Hello GBAstar,

I'm sorry about the trouble with your coupon in the store; usually we like these things to go smoother. I had to do a little research on this because I had not heard of this coupon before, but I think I was able to get some answers.

If you are within the return period, you should be able to apply the coupon to your 3DS. The store would have to return the unit, then re-ring it using the coupon. If there are problems with the system, the store should contact their help desk or a manager.

The games are a different story though. If the games have been opened, the store is technically unable to process a return. It would still be worth asking a manager if there is some way to process this, but the decision would have to be made at the store level.

Ultimately, any resolution would have to take place at the customer service desk in the store. I hope this helps!

Regards,

[GBAstar]

Thank you for the reply but I was able to resolve this on my own.

What I was referring to was the "NINTENDO ZONE". It is a feature that EVERY Best Buy should have. It is not a kiosk but a signal, like WiFi that your 3DS can pick up. It is Esclusive to Best Buy. It enoucrages 3DS owners to bring their 3DS consoles to Best Buy so they can communicate with Nintendo Zone. When you do a coupon appears on your screen and the cashier is supposed to scan the coupon via the 3DS Screen or type in the coupon code.

If Nintendo Zone is down or disabled like it is at my store their is no way to access the coupon.

Thankfully a friend in another state took a picture of the coupon on his 3DS while he was in a BB, sent me the picture through e-mail, and my store was nice enough to key in the coupon code and give me the discount.