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Posts: 1
Registered: ‎06-12-2018

Need to change phone number on order status and need confirmation of eventually receiving BETA code

Good morning!

 

I made a purchase online for store pickup f the Fallout 76 Power Armor Edition. I received a confirmation email for my purchase but I guess in my excitement I entered a wrong phone number associated with my order? Everythime I attempt to check order status it says my phone number is not associated with the order. I wanted to be sure that I did in fact fully place the order. 

 

If I did in fact place the order correctly I wanted to ensure I will be getting the B.E.T.A code. I have seen on other forums that it will be sent in a seperate email most likely closer to B.E.T.A. release. I just wanted a confirmation on this from the store level. 

 

I also used a guest account to order the item, and it does not show inder this account, due to me not being able to transfer order because of phone number on order status. 

 

If anyone could possibly help me out with these issues or shoot me an email (the email associated with my account) and clarify I would greatly appreciate it! I have my order number ready to reply with as well. 

 

Thanks so much!

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Re: Need to change phone number on order status and need confirmation of eventually receiving BET...

[ Edited ]

Hi BrookeArbutusBender –

 

Welcome to the forums and congrats on your Power Armor Edition pre-order. It’s unfortunate to hear that in the rush to secure your copy, you weren’t able to log into your BestBuy.com account, and a typo occurred. That said, I’ll be happy to look into this for you, and advise you on the beta.

 

Firstly, yes, beta codes should be emailed out closer to when the beta launches, once we receive codes to send out. We recommend keeping an eye on our Fallout 76 page, and your inbox, for updates on the beta.

 

As for you order, please send me a private message verifying the following information so I can get it pulled up and see if updating your phone number is possible. You can message me by selecting the blue button in my signature.

 

  • Full Name
  • Correct Phone Number
  • Email Address
  • Billing Address

 

Hope to hear from you soon!

Michael|Social Media Specialist | Best Buy® Corporate
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