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Member
Posts: 12
Registered: ‎06-19-2012

Need to cancel an order that wont make release day

I pre ordered mass effect a week ago and it still hasnt shipped so I wont get it by release day. I'm going to get the digital version. Can u guys cancel it for me. I dont want to deal with mailing it back.

 

Thanks

Member
Posts: 12
Registered: ‎06-19-2012

Re: Need to cancel an order that wont make release day

I filed a charge back. PSA everyone. Don't pre order anything g from these guys. Release date shipping is really one week later shipping

Posts: 3,614
Topics: 134
Kudos: 114
Solutions: 127
Registered: ‎08-15-2011

Re: Need to cancel an order that wont make release day

Hi massawill,

 

We do our absolute best to make pre-orders available on release day.  The feedback we've received has been mostly positive.  I'm sorry for the issues with your pre-order and I'll be happy to assist with adjusting the status of your order.  

 

Please send me a private message by clicking the blue box at the end of my signature.  Make sure to include your BestBuy.com Order Number.  

 

I apologize for all of this and I look forward to your message. 

Blake|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Trusted Contributor
Posts: 4,405
Registered: ‎02-25-2013

Re: Need to cancel an order that wont make release day

Seriously,

 

the 18th when you hit your panic button was 2 days ago. 

 

And an invalid chargeback is exceptionally immature and unwarrented. 

 

Very solid chance that your chargeback can and will get refused. 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Member
Posts: 12
Registered: ‎06-19-2012

Re: Need to cancel an order that wont make release day

Well its the 20th and it stil hasnt shipped and my CC just got charged an extra 12 dollars for some reason. Totally normal. Nothing to see here.

Posts: 3,614
Topics: 134
Kudos: 114
Solutions: 127
Registered: ‎08-15-2011

Re: Need to cancel an order that wont make release day

Hi massawill,

 

Please send me your order information by clicking the blue box at the end of my signature.  

Blake|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!