Gaming Support

[MassAve]

After pre-ordering the CE several weeks ago i recived an email to call a 1-800 number. After calling this number and dealing with your customer "service" i was told that the order was going to be cancelled and there was no way to ship it to my home instead of the store. After complaing on your facebook page another of your customer "service" contacted me and told me the CE was available to be shipped to my home. After replying to them I did not recieve another email untill today saying that my order had been canceled. If I had know how awful your buisness partices were before hand i would have pre-ordered elsewhere.I will be contacting my state attorney's office.

[insta]

There's another thread by me and another gentlemen about this very issue. Apparently their system doesn't allow them to change shipping method on a pre-order... you'd think with 50 stores closing (or even 50 stores not closing ) they would have the ability to do something........ ANYTHING...

But alas, I no longer have a pre-order as well, can't get any CS Rep to help me... GG Best Buy - you had me fooled.

[Sean-BBY Senior Social Media Specialist]

Hi MassAve,

Thanks for posting on the forums and I believe that we have also been speaking over email about the issue you were having with the pre-order for Diablo 3.  I didn’t know up until now that the order had been cancelled and I am so sorry that this occurred.

I am looking into this and seeing what had happened with the order.  When I have more information, I will be sending you a private message.  To check your messages, you must be logged into the forums and click the envelope icon in the top right corner.

Thank you so much for your patience.

Regards,

[MassAve]

2 buisness days untill release and no PM.

[Hooch]

I feel your pain.  They cancelled 3 of my orders.  A total of 4 collector's edtions.........................................................................................................................................................................................................................................................

[MassAve]

Still no PM or even a reply since May 7th....... Is this going to be resolved or am i wasting my time?

[MassAve]

The release is tonight and I still have received no info or a pm very professional......

[djg35]

Is your store one of the stores that was closing?

If so you won't be getting Diablo 3 C.E. unless you placed a separate order 

[Sean-BBY Senior Social Media Specialist]

Hi MassAve,

I apologize for the delay, especially knowning that tomorrow is the release date.  Your information was forwarded along to our support team last week and they should be following up with you.  If you don't hear from them, please let me know.

Much regards,