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Member
Posts: 13
Registered: ‎01-24-2016

Monster Hunter: World PS4 Steelbook not added during checkout

On this page https://www.bestbuy.com/site/monster-hunter-world-playstation-4/5918707.p?skuId=5918707, it does say it includes one free item.

 

When I try to add Monster Hunter: World PS4 to the checkout, it didn't automatically include the free item which is the steelbook. I only saw one item in the checkout which is the game itself. Is this normal? Wouldn't I normally see two items in the checkout which would be the game and the steelbook? I don't want to preorder if it doesn't include the steelbook even though the page says it does include one free item.

New Member
Posts: 3
Registered: ‎01-02-2018

Re: Monster Hunter: World PS4 Steelbook not added during checkout

I would also like to know about this. I went into the store to pre-order my game, but at the time I did not see the "free item" bonus deal. Willl ALL pre-orders receive this deal, or only online pre-orders?

New Member
Posts: 3
Registered: ‎01-02-2018

Will I get the "Free Item Included" Steelbook bonus with my Monster Hunter: World copy?

I saw today something I haven't noticed before, unless it is a new bonus, but it is the "Included Free: 1 item" bonus associated with pre-ordering Monster Hunter: World. I pre-ordered this game "in-store" and also have Gamer's Club: Unlocked, but will I recieve the "free item" steel book with my copy of Monster Hunter: World, or is this an online pre-order only type of deal? I quick reply would be greatly appreciated, as the end date is fast approaching. Thank you in advance for any help.

Posts: 1,129
Topics: 18
Kudos: 115
Blog Posts: 3
Solutions: 51
Registered: ‎01-09-2017

Re: Monster Hunter: World PS4 Steelbook not added during checkout

Greetings Dexxor,

 

Welcome back to our forums! Any items purchased online including a free item should be adding to your cart as you mentioned. I personally tested it and was able to verify the steelbook is not adding as it should. I’ve escalated this to my support team for further review and will follow up with you once I have received confirmation that this has been resolved. I’m sorry for any trouble this has caused but greatly appreciate you bringing this to our attention! If you have any additional questions or concerns in the meantime please don’t hesitate to bring them to my attention.

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎01-16-2017

Re: Monster Hunter: World PS4 Steelbook not added during checkout

I would also like to know about this. When I pre-ordered my copy, it didn't have the steelbook as a separate item in my cart/order.
New Member
Posts: 1
Registered: ‎01-10-2018

Will the steelbook bonus for Monster Hunter World be applied to existing pre-orders?

Hi, I have Monster Hunter World for PS4 pre-ordered for in-store pick up, and was wondering if the steelbook will be added to existing pre-orders? Or if we will have to cancel and re-order for that? I know currently the steelbook isn't being added to carts, but I was hoping once that is fixed then existing pre-orders will have it added.

New Member
Posts: 1
Registered: ‎01-10-2018

Monster hunter world steelbook ?

I pre-ordered the game yesterday and saw that the steelbook wasn't in my cart, unlike the other free items from other games, which always shows up in the cart. Would the game still come with the steelbook when i go  pick it up later this month ? or would i need to cancel and pre-order it again at a later date ? 

Thanks! 

New Member
Posts: 3
Registered: ‎01-11-2018

Re: Monster Hunter: World PS4 Steelbook not added during checkout

The steel book also didn't add when I pre-ordered for in-store pickup today. Is there any word on a fix yet?

Posts: 1,129
Topics: 18
Kudos: 115
Blog Posts: 3
Solutions: 51
Registered: ‎01-09-2017

Re: Monster Hunter: World PS4 Steelbook not added during checkout

Hello all,

 

I just wanted to follow up and share that our support team is currently aware of the issue with the steelbook not attaching to online pre-orders and is working towards a resolution. I will make sure to provide an update once this has been corrected. I’m sorry for any trouble this has caused.

 

Respectfully,

Javier|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎11-14-2017

Re: Monster Hunter: World PS4 Steelbook not added during checkout

I just tried it again and its now working. It wasn't about 30m ago, but i just checked out with the Steelbook.