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vix
New Member
Posts: 2
Registered: ‎07-12-2017

Missing Digital Download Code

I had done a search and found this topic: http://www.forums.bestbuy.com/t5/Gaming-Support/Game-Codes-Read-Me-First/td-p/864303

 

So I followed the instructions there and sent that last night but it seems I shouldn't have done that.

 

I pre-ordered a game and the digital e-guide online Monday night.  The game came in the mail today but I have yet to get a code for the e-guide.  I did get a blank email from BB titled privacy but never got anything with a code for the e-guide.

 

I don't know what information I should post here, if any, so any help would be greatly appreciated.  Thanks!

 

vix

Posts: 5,612
Topics: 87
Kudos: 305
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Registered: ‎08-15-2011

Re: Missing Digital Download Code

Hi vix,

 

Thanks for joining the forum. Thanks too for your message. I'll be happy to assist you.

 

I am sorry that your initial request did not get a response. While not technically a game, this code request should have been responded to in similar fashion, especially since you provided all needed information.

 

I'll review your message and send you a private message myself. Please watch for this shortly.

 

All the best,

Mike|Senior Social Media Specialist | Best Buy® Corporate
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vix
New Member
Posts: 2
Registered: ‎07-12-2017

Re: Missing Digital Download Code

Thanks, that worked.  I appreciate the help.