Gaming Support

[Meluvia]

I bought Detective Pikachu and didn't get a code on the receipt for a 3ds theme. I looked at other topics and some people said you get it in your email but I didn't see that either.

[Javier-BBY Social Media Specialist]

Greetings Meluvia,

Welcome to our forums! It’s disheartening to hear that you ever received your Detective Pikachu theme code with your pre-order. The theme looks fantastic and I can absolutely imagine you’re eager to receive it and I’d be happy to address this for you.

In order to begin looking into this for you, please send me a private message with your order number or Customer Service Pin located at the bottom of your receipt and email address where that code should have been sent to. I apologize for any trouble and eagerly await to hear from you!

Respectfully,

[No1Inparticular]

I also haven't gotten a theme code for this game yet that I pre-ordered back in January so I sent Javier-BBY a PM with the needed information, hope to hear back soon.

[MegaZero107]

I also bought mine on the store on 03/26 but there was no code on the receipt. Need help!

[Michael-BBY Social Media Specialist]

Hi MegaZero107 –

Welcome back to the forums and thanks for reaching out to us. I’ve responded to the private message you sent one of my fellow moderators, which you can review by selecting the orange envelope on the top right-hand corner of the page.

Regards,