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New Member
Posts: 4
Registered: ‎03-19-2017

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

Hi. So I pre-ordered this during the promotion time frame (my copy was specifically ordered on February the first.

Weird thing is, it does not reflect in my order summary the steelbook being shipped. Is it in the order and just does not reflect if it is being shipped to my house?

I only pre-ordered from best buy specifically for the steelbook and I did so during the promotion so I would be pretty upset if I didn't get it...
New Member
Posts: 7
Registered: ‎11-11-2014

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

I am still not seeing a steelbook being added to my order which was placed on Jan 22nd. How do I get this corrected and get the steelbook added? Any help would be greatly appreciated. Thank you!
New Member
Posts: 4
Registered: ‎03-19-2017

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

Wow so I just called best buy over the phone and had the absolute worst customer service experience over the phone for this issue.

First they are not American, they obviously outsource their calls to India as the assistant could not understand me well.

Then she called me a liar, she said the promotion only went on from March 12th-18th. This forum post was from February as proof and I remember pre-ordering with the steelbook.
New Member
Posts: 4
Registered: ‎03-19-2017

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

Then I asked to speak to a supervisor she said ok, put me on hold for 30 minutes. I took a screen shot of the call so upset.
Member
Posts: 16
Registered: ‎10-01-2015

Re: Free Mass Effect Andromeda steelbook not included in pre-order?

So I received the email saying my order will be ready for pickup but it still lists only one item and no steelbook. 

Member
Posts: 11
Registered: ‎12-27-2009

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

Can someone from BB please give us an update so we don't all get into angry customer service situations with the store reps and then the phone reps we'll inevitably call afterwards if there is no steelbook with our preorder?

New Member
Posts: 4
Registered: ‎03-19-2017

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

I want to clarify my previous post. Mike from best buy's social media team came through and corrected the issue immediately.

Thank you for the prompt response. It's appreciated and I buy all my games from best buy so it's good to see the online form of customer service being very competent.
Posts: 5,485
Topics: 79
Kudos: 283
Blog Posts: 25
Solutions: 331
Registered: ‎08-15-2011

Re: Free Mass Effect Andromeda steelbook not included in pre-order?

Hey guys,

 

I have been informed that the manual update to orders was completed late last week. If you were one of the customers who pre-ordered prior to the offer going live it should be on your order at this time. 

 

If you pre-ordered early and still aren't seeing a steelbook on your order, please use the link below to send me a private message with your name, address, and BBY01- order number. I or a member of my team will be happy to review your order with you.

 

Sincerely,

Mike|Senior Social Media Specialist | Best Buy® Corporate
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Valued Member
Posts: 56
Registered: ‎05-10-2016

Re: Free Mass Effect Andromeda steelbook not included in pre-order?

I'm having that as well.
New Member
Posts: 4
Registered: ‎11-08-2016

Re: Free Mass Effect Andromeda steelbook not included in pre-order?

Well, I just sent my information. Here's hoping........