03-15-2017 05:00 PM
03-15-2017 08:05 PM
I wish to know why the the physical pc version of the game doesn;t come with the steelbook. I can understand if i ordered digital but this is a physical copy.
03-15-2017 08:18 PM
I just pre-ordered Mass Effect Andromeda at my local BB today after seeing the steelbook preorder bonus in the online weekly ad. However, I just saw on the ME dedicated preorder page that it says it's not available in store. Does this mean that my store preorder won't come with the steelbook and that I can only get one if I place the order online? If so, I need to cancel my pre-order before it releases.
03-16-2017 02:34 AM
Read over the forums, and I see Mike-BBY giving different answers. some say that in store preorders do qualify, and in other post he says they dont. Which is it. Game comes out in a few days, and I need to know if I need to scramble due to misinformation by store employees.
03-16-2017 10:21 AM
I'm sure with the release nearing you are all very excited for this game to be released, and I can certainly understand your desire to get a steelbook case to keep it in. The best way to ensure that you receive one is to submit a pre-order while the offer is listed to ensure that the cover is on your order.
Now, that being said, I have been informed that our order management team will work on manually adding these free covers to eligible orders prior to shipping, so if you pre-ordered an eligible copy, you should get one.
Similarly, if you pre-ordered a digital copy of the game before the free e-guide offer was posted, you will also receive a code to download your e-guide within 24-48 hours after the game's release.
I hope this answers your concerns today, but please let us know if you have additional questions.
Mike, how long before the steelbook gets added to the order on our order history page? There are not very many days left before it will be time to pick up my order and the steelbook has still not been added.
03-16-2017 01:57 PM
This process is typically done shortly before orders begin processing for fulfillment. I've got an inquiry out to see if I can get additional details at this time. I'll let you know what I can find out.
|Mike|Senior Social Media Specialist | Best Buy® Corporate|
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03-17-2017 02:46 PM
I wish to know why the the physical pc version of the game doesn't come with the steelbook. I can understand if i ordered digital but this is a physical copy and I pay the same price as physical xbox one and ps4 edition.
Who made the decision on this matter? If Best buy have no control over this, please give me information on who does so I know who to talk to about this.