03-08-2017 05:31 PM
I pre-order this game too before the steelbook. I used $5 rewards and $10 gift card. I want to know why can't the steelbook be added to existing orders. This is really dumb.
03-09-2017 06:46 AM
This is unacceptable and absolutely a slap in the face of your loyal customers who preordered early.
You just can't punish loyal customers who preordered from you
You have to get your act together and do the right thing.
There is no way for you to justify your actions.
03-12-2017 10:11 PM
03-13-2017 07:56 AM
I pre-ordered Mass Effect Andromeda Deluxe Edition for Xbox One about a month ago. I noticed today there is now a pre order bonus for the game for a steelbook. In my previous orders the preorder bonus has appeared on the order itself. It does not show up on my oder. Will I still recieve the steelbook preorder bonus since it's not on my order? Thanks in advance!
03-13-2017 08:45 AM
03-13-2017 09:39 AM
@Mike-BBYWhat about those of us that pre-ordered Mass Effect before the steelbook was added to the preorder. Shouldn't we get the steelbook as well? Is there a way Bestbuy can add it on without us having to preorder it again?
03-13-2017 04:39 PM
I'm sure with the release nearing you are all very excited for this game to be released, and I can certainly understand your desire to get a steelbook case to keep it in. The best way to ensure that you receive one is to submit a pre-order while the offer is listed to ensure that the cover is on your order.
Now, that being said, I have been informed that our order management team will work on manually adding these free covers to eligible orders prior to shipping, so if you pre-ordered an eligible copy, you should get one.
Similarly, if you pre-ordered a digital copy of the game before the free e-guide offer was posted, you will also receive a code to download your e-guide within 24-48 hours after the game's release.
I hope this answers your concerns today, but please let us know if you have additional questions.
|Mike|Senior Social Media Specialist | Best Buy® Corporate|
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