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New Member
Posts: 1
Registered: ‎03-08-2017

Re: Free Mass Effect Andromeda steelbook not included in pre-order?

I pre-order this game too before the steelbook. I used $5 rewards  and $10 gift card. I want to know why can't the steelbook be added to existing orders. This is really dumb. 

Recognized Member
Posts: 130
Registered: ‎06-17-2011

Re: Free Mass Effect Andromeda steelbook not included in pre-order?

 

This is unacceptable and absolutely a slap in the face of your loyal customers who preordered early.

 

You just can't punish loyal customers who preordered from you

 

You have to get your act together and do the right thing.

 

There is no way for you to justify your actions.

Recognized Member
Posts: 130
Registered: ‎06-17-2011

Re: Free Mass Effect Andromeda steelbook not included in pre-order?

Still ignoring us?

Valued Member
Posts: 56
Registered: ‎05-10-2016

Re: Free Mass Effect Andromeda steelbook not included in pre-order?

You should see the FFXV threads, they ignored us for days and a few hundred posts.
Member
Posts: 18
Registered: ‎11-21-2014

Re: Free Mass Effect Andromeda steelbook not included in pre-order?

I called them and even asked if they would credit me the $10 if I just added the Steelbook to my order. (They sell it for $10 online). The rep put me on hold, came back and said their manager said no. Losing battle I think here folks. If it wasn't for ordering it with the Visa Checkout, I would just have cancelled by now and reordered.
New Member
Posts: 2
Registered: ‎03-13-2017

Help W/ Pre-Order Bonus

I pre-ordered Mass Effect Andromeda Deluxe Edition for Xbox One about a month ago. I noticed today there is now a pre order bonus for the game for a steelbook. In my previous orders the preorder bonus has appeared on the order itself. It does not show up on my oder. Will I still recieve the steelbook preorder bonus since it's not on my order? Thanks in advance!

Recognized Member
Posts: 130
Registered: ‎06-17-2011

Re: Free Mass Effect Andromeda steelbook not included in pre-order?

I would reorder as well... but I have the visa promo and a gift card..which shouldn't matter in any shape or form....

I also noticed there is some sort of e guide included as well... are we going to get screwed out of this as well?
New Member
Posts: 9
Registered: ‎01-24-2014

Re: Mass Effect Andromeda Best Buy Exclusive Steelbook

@Mike-BBYWhat about those of us that pre-ordered Mass Effect before the steelbook was added to the preorder. Shouldn't we get the steelbook as well? Is there a way Bestbuy can add it on without us having to preorder it again?

Posts: 5,951
Topics: 92
Kudos: 264
Blog Posts: 29
Solutions: 372
Registered: ‎08-15-2011

Re: Free Mass Effect Andromeda steelbook not included in pre-order?

Hello Everyone,

 

I'm sure with the release nearing you are all very excited for this game to be released, and I can certainly understand your desire to get a steelbook case to keep it in. The best way to ensure that you receive one is to submit a pre-order while the offer is listed to ensure that the cover is on your order.

 

Now, that being said, I have been informed that our order management team will work on manually adding these free covers to eligible orders prior to shipping, so if you pre-ordered an eligible copy, you should get one.

 

Similarly, if you pre-ordered a digital copy of the game before the free e-guide offer was posted, you will also receive a code to download your e-guide within 24-48 hours after the game's release.

 

I hope this answers your concerns today, but please let us know if you have additional questions.

 

Sincerely,

Mike|Senior Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 130
Registered: ‎06-17-2011

Re: Free Mass Effect Andromeda steelbook not included in pre-order?

Thank you Mike

 

and thank you everyone who kept posting about this... it's the only way we were heard.