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Posts: 3,617
Topics: 135
Kudos: 106
Solutions: 127
Registered: ‎08-15-2011

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

Hi figment,

 

Unfortunately, you'd lose the Visa checkout offer if you cancelled the pre-order.  

Blake|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 16
Registered: ‎10-01-2015

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

 I also used a few gift cards when preordering the game and don't want to risk losing the credit for those by canceling the order and trying to rebuy. I don't have the physical cards anymore and I'm not sure how that would be returned to me. Would it be a new physical card, an online code, or would they try to add it back to the original cards?

Member
Posts: 12
Registered: ‎12-19-2011

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

I pre-ordered this prior to the inclusion of the Steelbook as well.  My question is that I used a few Reward Certificates on the original order which are now expired.  What would happen to these certificates if I cancel the pre-order so that I could order it again with the Steelbook this time?

New Member
Posts: 1
Registered: ‎02-08-2017

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

I'm in a similar situation. I used a gift card to pre-order Mass Effect Andromeda that I no longer have with me, and if I cancel the order in order to get the steelbook I'll lose the money from the gift card. Can I get a replacement gift card emailed to me once you've verified that I've canceled my order?
Member
Posts: 22
Registered: ‎08-25-2011

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

Do in-store pre-orders get the bonus Steelbook too? I just placed a pre-order for the Deluxe Edition at my local store on 2/3/17. Will I get the bonus Steelbook when I pick up my pre-order at the store?
Posts: 3,617
Topics: 135
Kudos: 106
Solutions: 127
Registered: ‎08-15-2011

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

Hello Everyone,

 

Great questions about the steelbook and your current orders.  I'm going to do my best to address all the questions above. 

 

If you pre-ordered using My Best Buy certificates, then they'll be refunded back to your My Best Buy account within 3-5 business days as points.  This will be the same process even if the certificates have expired.

 

If you used a Best Buy gift card, then you'll need to contact 888-BestBuy (237-8289) to have them reissue the physical gift card after you cancel the order.  It can take 10-14 business days for the new gift card to arrive at your address.  

 

If you pre-ordered for In-Store Pickup, then you'd need to make sure that the steelbook is reflected on your current order.  If it's not, then they won't be able to provide you a steelbook and you'll need to redo the order.  

 

Let me know if I missed any questions or if you have any other concerns. 

 

Blake|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎09-18-2016

Mass Effect Andromeda Steelbook Preorder

I pre-ordered the Mass Effect Andromeda Deluxe Edition for the PS4 before the Best Buy Exclusive Steelbook was added on as a preorder bonus and just wanted to verify that I will still receive it, even though it wasn't included in my order. Any help with this situation would be greatly appreciated.

Member
Posts: 16
Registered: ‎10-01-2015

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

I guess I don't understand why the steelbooks are not just being added to already existing preorders? If I am reading this right I would have to cancel my order, call customer service to have them reissue the gift cards, then wait 2 weeks and redo my order. That seems like a lot of hoops to jump through because I apparently preordered too soon. This thread of course is just a few people who have noticed the change and cared enough to ask about it. I'm sure there will be more when it gets closer or when people go to pick up their order on the person in front of them gets the case and they don't. 

Regular Member
Posts: 32
Registered: ‎07-14-2016

Re: Mass Effect Andromeda Steelbook Preorder

You must cancel the preorder and do it again and make sure the steelbook is in your order. I just had to do that.
Member
Posts: 22
Registered: ‎08-25-2011

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

I didn't do an order online for in-store pickup. I pre-ordered at my local store using the pre-order card on display. Will I get the Steelbook when I pick up my game, or do I need to re-do my pre-order at the store to get it?