02-07-2017 04:38 PM
02-08-2017 12:39 PM
I also used a few gift cards when preordering the game and don't want to risk losing the credit for those by canceling the order and trying to rebuy. I don't have the physical cards anymore and I'm not sure how that would be returned to me. Would it be a new physical card, an online code, or would they try to add it back to the original cards?
02-08-2017 04:52 PM
I pre-ordered this prior to the inclusion of the Steelbook as well. My question is that I used a few Reward Certificates on the original order which are now expired. What would happen to these certificates if I cancel the pre-order so that I could order it again with the Steelbook this time?
02-08-2017 07:31 PM
02-12-2017 04:15 PM
02-13-2017 09:24 AM
Great questions about the steelbook and your current orders. I'm going to do my best to address all the questions above.
If you pre-ordered using My Best Buy certificates, then they'll be refunded back to your My Best Buy account within 3-5 business days as points. This will be the same process even if the certificates have expired.
If you used a Best Buy gift card, then you'll need to contact 888-BestBuy (237-8289) to have them reissue the physical gift card after you cancel the order. It can take 10-14 business days for the new gift card to arrive at your address.
If you pre-ordered for In-Store Pickup, then you'd need to make sure that the steelbook is reflected on your current order. If it's not, then they won't be able to provide you a steelbook and you'll need to redo the order.
Let me know if I missed any questions or if you have any other concerns.
|Blake|Social Media Specialist | Best Buy® Corporate|
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02-14-2017 03:55 AM
I pre-ordered the Mass Effect Andromeda Deluxe Edition for the PS4 before the Best Buy Exclusive Steelbook was added on as a preorder bonus and just wanted to verify that I will still receive it, even though it wasn't included in my order. Any help with this situation would be greatly appreciated.
02-14-2017 02:32 PM
I guess I don't understand why the steelbooks are not just being added to already existing preorders? If I am reading this right I would have to cancel my order, call customer service to have them reissue the gift cards, then wait 2 weeks and redo my order. That seems like a lot of hoops to jump through because I apparently preordered too soon. This thread of course is just a few people who have noticed the change and cared enough to ask about it. I'm sure there will be more when it gets closer or when people go to pick up their order on the person in front of them gets the case and they don't.
02-15-2017 01:45 PM