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Member
Posts: 24
Registered: ‎08-01-2009
Accepted Solution

Mass Effect - Andromeda Best Buy Exclusive SteelBook

Hey guys,

 

I see now that Mass Effect has a SteelBook included free with pre-order, however, I pre-ordered it a while back and my order doesn't show it being included (if you add it to cart now, you'll see the SteelBook having its own line item).

 

I can't re-preorder it because I used the Visa Checkout on it which is now expired, and I'll lose that promotion. Will my pre-order still include this SteelBook? Thank you for the help.

Recognized Member
Posts: 103
Registered: ‎06-11-2013

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

I would like an answer for this one too.
Posts: 3,607
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Registered: ‎08-15-2011

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

Hi figment and batmanshady,

 

I can't wait for Mass Effect Andromeda!  I want to say thank you for pre-ordering with us.  We really appreciate your business.  

 

Regrettably, you'd have to redo the order to receive the steelbook.  I apologize for the inconvenience and please let me know if you have any issue with repurchasing. 

 

Again, I'm sorry for the hassle and I hope you know that we truly do value your pre-order.  Keep me in the loop on what you decide to do. 

Blake|Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 103
Registered: ‎06-11-2013

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

Hi Blake,

 

I used some rewards and a BestBuy gift card (which I don't have anymore) on it so if I canceled it then I wouldn't have that money anymore.

 

So I guess no love for those pre-ordering too early, huh? Smiley Sad

Member
Posts: 24
Registered: ‎08-01-2009

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

Hey Blake,

 

Thanks forgetting back to us. Could we reorder it and then return the extra game copy (and keep the SteelBook) as long as we keep our original pre-order? Or, could someone at Best Buy place an order just for the SteelBook for us (or add it the item to our existing orders)? Mass Effect is my favorite and have had this pre-ordered for a while, so it would make sense for those who pre-ordered early would be able eligible for this reward. Thanks for the help.

Recognized Member
Posts: 103
Registered: ‎06-11-2013

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

You wouldn't be able to order a NEW one and then return it WITHOUT returning the Steelbook as well.

 

But I think that depending on who you get in the store, that they may realize you should get the Steelbook and just tack it on. Again, that's depending on who is there and who will approve it and how "by the book" some people are. They may say that by giving you the Steelbook, they took it away from someone else that is supposed to have it? Who knows. I would like the Steelbook, but it isn't worth the hassle. This will be the first time I would see BestBuy not change existing pre-orders to have the added incentive. Surprised.

Posts: 3,607
Topics: 133
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Registered: ‎08-15-2011

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

Hi figment and batmanshady,

 

If you returned the original purchase the funds would be allocated back to your original purchase form.  The balance would be returned to your gift card and the points would be allocated to your My Best Buy account.  So you wouldn't lose anything in the process.  

 

Regrettably, the steelbook is associated with the transaction and you wouldn't be able to return the game and keep the steelbook.  They're considered one in the same transaction.  You'd have to return both.  

 

 

Blake|Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 103
Registered: ‎06-11-2013

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

And what if you lost the gift card?
Posts: 3,607
Topics: 133
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Registered: ‎08-15-2011

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

Hi batmanshady,

 

Send me a private message by clicking the blue box at the end of my signature with either your "Customer Service Pin" from your in-store pre-order receipt or your BestBuy.com Order Number.  I'll have to verify that the return has been processed before I can send you a replacement gift card.

Blake|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 24
Registered: ‎08-01-2009

Re: Mass Effect - Andromeda Best Buy Exclusive SteelBook

And I guess I'm out of luck with the Visa Checkout promo that I used for my Mass Effect pre-order? Since I'll have to cancel and pre-order it again? Thank you.