Gaming Support

[brianwvickers]

I preordered the game (Collector's Eiditon for PC), and picked it up today but they did not provide me with a code for the M55 assault rifle, nor did they know what I was talking about.  I checked all my e-mails since the preorder and can't find that code anywhere... what gives?

[fa3sr011]

I've got a ticket submitted as well. Disappointing.

[Jimmienomam]

For those posting, it's not an instant thing for the mods here. They have to manually look up and verify purchase and then access the code databases making sure to get a code that's not used while also effectively crossing it off so it won't print for another customer. They are also not full time here so there may be some lag in when they get on.

Basically try to be patient. I know that's not what you want to hear.

[Jimmienomam]

For those posting, it's not an instant thing for the mods here. They have to manually look up and verify purchase and then access the code databases making sure to get a code that's not used while also effectively crossing it off so it won't print for another customer. They are also not full time here so there may be some lag in when they get on.

Basically try to be patient. I know that's not what you want to hear, but Mariel and Kyle will fix the problem. I don't like how the preorder codes have gone down, but these 2 make sure you get your code.

[tailmonkey]

I'm in the same boat. I pre-ordered the game and the receipt I got with the pre-order explicitly states that the bonus code will be printed on the receipt and it was NOT. I asked in store about it, and I got the run-around from customer service, so I just left, frustrated, because this was NOT the first time that Best Buy advertised a pre-order bonus then completely failed to live up to their end of the deal. If I hadn't been so impatient to play this game, I would have just simply demanded a refund right then and there, then driven less than two blocks away to Fry's to give them my business. As it is, this will be the LAST time I fall for Best Buy's "pre-order" scheme.

[Jimmienomam]

@roll,

Sorry to hear your story. I would (and have been as it happened with the Demon Souls CE for me) be incredibly mad. Of course it's not policy. Basically either your store didn't pull the preordered items properly or they didn't get the stock they were promised. Both can happen and neither are excusable. I would make a seperate thread asking the Mods to see if they can help you track one down or help in other ways. Good luck to you.

[Jimmienomam]

For those posting, it's not an instant thing for the mods here. They have to manually look up and verify purchase and then access the code databases making sure to get a code that's not used while also effectively crossing it off so it won't print for another customer. They are also not full time here so there may be some lag in when they get on.

Basically try to be patient. I know that's not what you want to hear.

[cmdspd]

Although I am disappointed at best buy's handling of pre-order codes, I am thankful that Mariel and other mods have worked their best to fix this issue. In my opinion this should not have happened as best buy had more than ample time since they first advertised about codes and also $10/20 e-Gift card. I hope that we don't have to go through all this again to get $10/20 e-Gift card.

[Jimmienomam]

Since you talked about the eGCs I just want to make sure that people see and realize the time frame the GC will come in. They said it should be given to you by 3/25/12. I have been told it should be a week to 10 days after purchase (the last day you can pick up the preorder and get bonus is 3/13/2012.

The FAQ with these answers can be found here:

http://forums.bestbuy.com/t5/Reward-Zone-Gamer-s-Club/Mass-Effect-3-Pre-Order-Bonus/td-p/448605

[rolltideroll197]

Thanks Jimmienoman,

I know that's not their policy I was just initially upset about it, but they did drop the ball on this one.

After calling in to customer support it seems like this is a widespread problem with Best Buy according to the lady I spoke to about this game, she told me that on her own accord, I never asked her was this a problem. I can not fathom why Best Buy dropped the ball on all those who pre-ordered.

I kept hearing sorry for this and sorry for that all last night from the store manager to the two different people I talked to on the phone. Well.....sorry I trusted Best Buy to take care of this customer.

After this episode I will not either order online or walk into another Best Buy again. Being a loyal customer for over two decades and spending I don't know how many thousands of dollars, this was the way they treat me in return. Nope, don't think so, I've got no problem giving someone else my money until if they pull something like this.

This is the only game that I have gotten this much into more than any other game out there. Just my opinion, no other game comes even close to replicating the experience that I've had with Mass Effect. The mix of story, emotion, action and setting would be hard to replicate from another games perspective.

With that being said Jimmienoman, I truly understand what you went through with the Demon Souls CE and you have my sympathies. No..I'm not going to make another thread to this, to be honest I am done with Best Buy.

You see I have now missed out on the Argus rifle code that comes with pre-ordering it early, that was the whole point. Yeah I can still get the collectors edition from somewhere else but nobody sells it with the Argus rifle code after the fact. Unless I spend $130.00 on up through Ebay but who know if the code will be included.

So I missed the boat on that.

Thanks Best Buy, it's like a gift that keeps on giving.