Gaming Support

[cmdspd]

On searching I found this link:

http://social.bioware.com/forum/Mass-Effect-3/Mass-Effect-3-General-Discussion-No-ME3-Spoilers-allow...

Looks like waiting period for email is 24-48 hrs.

[Mariel-BBY Retired: Community Connector · Accepted solution]

Hi benadvanced,

Thanks for posting your question about the ME3 bonus. If you haven't picked up your copy yet, the quickest way to get your code is to be sure the store prints it directly on the receipt at the time of pick up. When you purchase your game, just glance down at your receipt and there should be a code right on there that is also emailed to you.

Let me know how it goes! I hope you get this before you head over to the store!

^^Re: Mass Effect 3 Prouder codes - autocorrect fail. 

[kyle101]

I still can't check my shipping status.
Hopefully it will come today..

[kyle101]

You know emailing them wont speed up the process as its automated. Unless 24 hrs go by and they have to have some one manuly do it for customer service issues.

[derillion]

Mariel,

I did just that. I looked at my receipt and said the code isn't on there. She said, I don't know anything about it, I don't know much about the gaming pre-orders but if so and so is in gaming right now he will know. So I went over and just grabbed a random person in games and they said, don't worry you'll get an email. I left with nothing but skepticism.

[jayman28]

That better not be the case!!  Not much of a "pre-order bonus" if you can't get it when you get the game!!

[benadvanced]

Mariel,

Thank you so much for the reply.  The receipt i received does not have any code on it.  The receipt that the Cedar Rapids IA Best Buy gives for in store pickups is not an actual receipt but a copy of the receipt where they want your signature.  I asked for the one with the preorder code and they told me they have to be emailed.

They do not give out normal receipts at our store.  Anyhow i followed the instructions at the top of the forum to try to get my key.

Thank you so much for following up with me.

[Mariel-BBY Retired: Community Connector]

Hey gamers,

The day is finally here! 3.6.12!

It sounds like some of you haven't received your Argus rifle codes yet. If you preordered and had it sent to you directly, you should receive an email within about 24-28 hours. If you preordered and picked it up in store today, the store should've printed the code directly on your receipt. Please send us a private message to Gaming-BBY with the following information:

Message Subject: Game Title and platform

Message Body:
Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
Email address (the one at which you’ve been watching for the code)

We will then be able to investigate your situation and get back to you as quickly as possible. Please note that any unsolicited private messages sent to Moderators for this issue will be ignored in an effort to assist everyone promptly and in the proper order.

Thanks everyone!

[77Pat]

Same here. Instead of doing online for in-store pickup, I preordered in-store.  Is this an online only thing?  I never had to give them my email, unless they just use the one tied to the Rewards Account.

[Mariel-BBY Retired: Community Connector · Accepted solution]

derillion and benadvanced,

I'm really sorry the stores didn't know what was going on. Please send us (as benadvanced did) the following information to Gaming-BBY:

Message Subject: Game Title and platform

Message Body:
Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
Email address (the one at which you’ve been watching for the code)

We will then be able to investigate your situation and get back to you as quickly as possible. Please note that any unsolicited private messages sent to Moderators for this issue will be ignored in an effort to assist everyone promptly and in the proper order.

We are hoping to start working the Gaming-BBY box as quickly as possible. Thanks for hanging in there!