08-08-2017 03:13 PM
How is it possible to not be able to use the following promotion
Receive a $15 Best Buy gift card and a $10 coupon to use toward Madden NFL 18 when you trade in Madden NFL 17 for Xbox One or PlayStation 4.
It says in store only and the store tells me they can not take the game because it was ordered online through the best buy.com website. Then i call 1888 best buy and no one there can even tell me there is a promotion going on or has the ability to help me out. Please help me as I am getting very frustrated with this whole process.
08-08-2017 03:42 PM
It shouldn't matter where or how you got the game. You are trading Madden 17 toward Madden 18 I would go back to the store and speak to the store manager. Unacceptable. I traded my copy on Sunday and it came back in the system that it was an $8 trade in but the associate fixed it once I told her about the promo they were running.
08-08-2017 03:50 PM
Thanks for your help... I definitely explained the fact that there was a promotion going on. I was told that the computer system in the store could not access online game trade ins.
08-09-2017 10:26 AM
Thank you for writing in, and thank you too for your interest in Best Buy’s trade-in program. I am very sorry for any disappointment you had with your local Best Buy, but I believe I can shed some light on your experience.
Best Buy stores that participate in our trade-in program are required to follow any local pawn laws or regulations in order to allow us to accept merchandise for trade. In some cases this means our stores are unable to participate in a trade-in offer or it may mean that additional stipulations, such as the need for your game to have been purchased at the store where you are completing the trade. You may find a store in a different town nearby to you may have different rules and may be able to participate. For any local rules or restrictions you will want to inquire at your local store location, but for the general terms and conditions of this offer please see our site here.
Thank you for bringing your question to our forum. Please visit us again any time you have a Best Buy question.
|Mike|Senior Social Media Specialist | Best Buy® Corporate|
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08-09-2017 10:49 AM
not for nothing, I bought this game from this store and should be able to return to this store. however if this is not the case i feel that i should be able to take advantage of this promo. It is really not a matter of 25 dollars but more a matter of principal that your company does not seem to be doing the right thing. Especially with the dominance on online purchasing from many different sellers you would think that your company would take care of this. I have been an elite plus rewards member for a number of years and this current situation is making me pause when shopping for electronics.