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Member
Posts: 20
Registered: ‎03-10-2018

Life is Strange Before the Storm pre-order dlc

I pre-ordered Life is Strange: Before the Storm Limited Edition and never got the Pre-order offer bonus Classic Chloe Outfit (DLC). I have called and chatted with support and keep getting told to wait. The site https://www.bestbuy.com/site/life-is-strange-before-the-storm-limited-edition-playstation-4/6195466.... clearly states Pre-order offer bonus includes Classic Chloe Outfit (DLC) - Dress up Chloe in her outfit from the first Life is Strange season under features so why haven't I gotten a code yet?

Posts: 5,049
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Registered: ‎07-27-2015

Re: Life is Strange Before the Storm pre-order dlc

Hi jim269us –

 

Welcome to the forums and thanks for reaching out to us. I’m sorry to hear you’ve not received your pre-order bonus code for Life is Strange, which I’ll be happy to advise you on.

 

Please see our Gaming Codes Thread pinned near the top of this board for a list of information we require to look into this for you, and a link to forward your details to our Gaming-BBY inbox so we may be of assistance. If you have any other questions, please let us know. 

 

Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 20
Registered: ‎03-10-2018

Re: Life is Strange Before the Storm pre-order dlc

I did as you said but now I'm being told that it came packed in the game and I know that's not true. It did come with a dlc but it was not the classic outfit dlc  even gamestops site said the code would be emailed and not packed in game. Can you guys get in contact with the publisher to fix this? Its been a week since the game came out and I want what I paid for.

Posts: 5,049
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Kudos: 394
Blog Posts: 13
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Registered: ‎07-27-2015

Re: Life is Strange Before the Storm pre-order dlc

Hi jim269us –

 

That’s strange to hear, as in the vast majority of cases these types of pre-order bonuses are fulfilled via digital code email. I’m reaching out to one of our support teams for more information and will update this thread once I hear back.

 

Thanks for your patience,

Michael|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 24
Registered: ‎11-14-2014

Re: Life is Strange Before the Storm pre-order dlc

Jumping in on this too since I’m in the same boat. Messaged Best Buy support and was told it was supposed to be in-pack and to contact the publisher if it was missing. So I did that and Square said that wasn’t the case and for me to contact the retailer. Which brings me back here. Sucks if it was just a product description copy/paste error cause that was the main selling point for me since I missed the preorder for the original digital version, which is now much cheaper.

Member
Posts: 20
Registered: ‎03-10-2018

Re: Life is Strange Before the Storm pre-order dlc

Gald I'm not the only one ijynx. Other sites like gamestop would have send packed in if it was but it didn't other sites said e-mailed Bestbuy is mixing up the Outfit Pack that does come with the Limited Edition that is Change up Chloe's look with three new complete outfits. Includes Punk Doe, Hawt Dawg Man & Illuminati outfits with the pre-order dlc that is the Classic Chloe Outfit. Not the same dlc but they seem to think it is and I think thats why they keep saying its packed in. I stopped using amazon due to the copy/paste error that they always did and now it seems bestbuy does the same thing. It's really disapointing I thought bestbuy would be better since they sell tech and stuff would figure they would know what they were doing when posting items. I do still like BB the Gamers Club Unlocked is a very good vaule but not to happy with the way pre-order dlc is being handle for this game.

Member
Posts: 20
Registered: ‎03-10-2018

Re: Life is Strange Before the Storm pre-order dlc

Just got the code in an e-mail. Thanks for looking into this!

Posts: 5,049
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Blog Posts: 13
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Registered: ‎07-27-2015

Re: Life is Strange Before the Storm pre-order dlc

Hi Everyone –

 

My apologies for not responding sooner, as I’ve been out of the office since Thursday. That said, I’m happy to see it confirmed by @jim269us that codes were sent out to everyone who pre-ordered on Thursday. Please accept my sincerest apologies for the delay in getting this bonus content out, and don’t hesitate to post again if there’s anything else we can help with.

 

Happy Gaming!

Michael|Social Media Specialist | Best Buy® Corporate
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