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Registered: ‎07-13-2017

Leapfrog app download card

[ Edited ]

To Whom It May Concern: 


I recently purchased a $15 Leapfrog app download card for my kids' leapfrog epics and the code is saying that it is not working so I can't redeem the credits on the card. Please let me know how I get this issue resolved. Thank you for your time. 



Cheryl {removed per forum guidelines}

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Registered: ‎08-15-2011

Re: Leapfrog app download card

Hello Cheryl,


Thank you for purchasing a Leap Frog download card from Best Buy. I'm very sorry to hear you're having trouble, but I'll be happy to review your order with you today.


I was able to locate your order, and I have found that the card is showing that it was activated at the time it was processed to be sent to you. It should be active at this time. You may want to review the Leapfrog support page here for code redemption instructions as well as additional support if needed. That should do the trick.


Best regards,

Mike|Senior Social Media Specialist | Best Buy® Corporate
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