Gaming Support

[Emby25]

Since LBP Vita was pushed up for release in stores, I was curious as to whether or not the codes for the pre-order incentive would be as well...  I just pre-ordered the game right before I purchased it in store so I would get the code,but as of yet I have not gotten an e-mail or a code on my receipt.  I pre-ordered and bought the game yesterday September 20th.  Everything went as it normally does return the pre-order and put it towards the game etc...

Any constructive comments/ help are appreciated!

Thank you,

Matt (Emby25)

LittleBigPlanet - PS Vita

Model: 22002 | SKU: 2959046

SynopsisAre you ready for an exciting competition and an all-new adventure? Re-acquaint yourself with Sackboy and prepare for another action-packed journey in LittleBigPlanet. You'll have to rely upon your skills and creative thinking if you and Sackboy want to be successful. Meet up with Sackboy for an all-new, action-packed adventure on the PlayStation Vita in LittleBigPlanet. Experience freedom during gameplay like never before with the exciting new Touch controls. Add your own style to the game and customize Sackboy and his surrounding environments with the Touch and Camera Create tools. Go online for fresh, new gameplay and access an almost endless amount of free games created and shared by other players. Grab your pal Sackboy and make the world your own.

 5 Read reviews (1)

Sale: $39.99

[zztoluca]

Hopefully you will get it as this is an odd situation.

Its easier to get preorder bonus codes by calling customer support and asking for the gaming department.

They can usually get you your code if they haven't run out in less than 30 minutes.

Its faster than waiting for the email

[Hausser]

I was wondering the same, when will these codes be mailed out?

[Kyle-BBY Retired: Senior Social Media Specialist]

Hello all,

I'm sorry for not getting to this earlier. We tried to do some quick planning to get you your codes when you picked up your preorders for this title but the release date lift threw some of that off.  However, since the "old" release date has since come and gone now (9/25) you should all be seeing your codes arrive via email now!

If for some reason you have not received your code and it has been over a day since you picked up your pre-order, feel free to send us the following information via private message to our Gaming-BBY inbox:

Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)

We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible.

Please note that any unsolicited private messages sent to Moderators for this issue will be forwarded the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time.