Gaming Support

[Gregarious]

Just picked up my copy of Kid Icarus earlier this morning and wanted to get some confirmation that the pre-order codes will be rolling out in the near future. There's nothing in the game and nothing on the receipt, so emailing seems to be the method this time around.

[kyomagi]

So i pre ordered this in store.  Will i get the download code for the classic kid icarus, or is that only for online pre orders?

[Kyle-BBY Retired: Senior Social Media Specialist]

Hi kyomagi,

This promotion is good for in-store pre-orders as well so watch for that email with your 3D Classics Kid Icarus code after you pick up the game!  Be sure to verify that your email is correct when you pick it up (which the cashier should ask you anyways).

[Tyeforce]

I'm in the same boat as you. Hopefully I can receive my code soon, because I was under the impression that we would get our download codes the day we purchase the game.

[Ryan-BBY Senior Social Media Specialist · Accepted solution]

Gregarious -

We are happy to research this situation if you would send us the following information via private message to our Gaming-BBY inbox:

Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)

We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible.

Please note that any unsolicited private messages sent to Moderators for this issue will be forwarded the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time.

[GUSHandGO]

Haven't received my code either. Hope it comes soon!

[Pogocoop]

I hope it gets here soon as well

[KingDrool]

Haven't received mine yet, either. A shame as it's the only reason I chose to pre-order with Best Buy. It'd be cool if we could get an update on when the codes are being emailed.

[GUSHandGO]

I asked the cashier if my email address was correct when I picked up my preorder, but the girl had no idea what I was talking about. I've still not received the code.

[guavamnia]

I picked up my preorder today as well, and I never received any code.  I was told it would be emailed to my address associated with my reward zone account, but I've heard from others that their code was printed out on their receipt.  Is this correct?  (I picked it up in-store, didn't purchase online, pre-ordered more than a month in advance).