03-24-2012 12:32 AM
I preordered Kid Icarus for the 3DS in January for $39.99. It came out today, and has not even arrived yet, but Best Buy is now charging only $29.99 for it:
Will I be refunded the difference? I feel like I'm being punished for preordering.
For comparison, Amazon.com is refunding $10 to all their customers who preordered:
I am a Premier Silver customer and go out of my way to support brick and mortar retailers who pay sales tax rather than Amazon. Please don't punish your best customers.
I appreciate your time and consideration.
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03-24-2012 10:59 PM
You should be able to just call BB and ask for a price adjustment. You probably didn't receive it because they put the hold on at the old price and didn't update it. I don't think there would be any problem getting a price adjustment.
03-25-2012 11:55 AM
Calling did the trick. I was credited the difference and tax immediately. I'll avoid email support in the future.
Seems inefficient to me, but whatever.
03-25-2012 12:01 PM
Email probably would have worked, but their turn around time is a bit too long in my opinion. For something quick like a price adjustment phone is the best. I use email when it is something I will need proof of later, or if I'm not in a rush.